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Old 02-01-2016, 11:32 AM  
go bo go bo is offline
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HELP!!!
like a dummy i let a caller who identified himself as a windows technician get access to my pc using some address like teamviewer...

he did a lot of changes and then told me i needed to buy a 1 time fix for only $249!!!\

when i said no, he said i would never be able to use my pc again and sure enough, when i rebooted the system demanded a password (i've never had a password for signing on)...

of course i don't have any password, the hacker guy put that on there i'm sure...

he had me doing something with some security certificate when he first mentioned money - i told him to undo what he had done to change my pc and he said pay the money and he would, and then i said well **** you then and hung up...

he then typed on my screen **** you harder...

just before i got that call, malware bytes was hanging at the point where it begins to delete the problems found...

how do i make sure he no longer has access to my pc?

how do i fix whatever it is he's done?

how do i reset the sign on password to no password required?

how do i make sure this asshole can't get into my pc again?

do i need to cancel my credit cards and change bank accounts?

ANY HELP WILL BE GREATLY APPRECIATED!!

i got on this time by choosing system restore and starting win7 in safe mode with networking...
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Old 02-01-2016, 11:55 AM   #16
Nzoner Nzoner is offline
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Can someone help me as well???

I went to upgrade to a free windows 10 and after reading some of the agreement etc decided **** it and declined to go back to 7.I'm now getting a message that I may be the victim of software counterfeiting and that my windows 7 is not "genuine".

I recently had a place rebuild me a system that was 7,does this mean they used a counterfeit or am I into something more?
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Old 02-01-2016, 11:59 AM   #17
Nirvana58 Nirvana58 is offline
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Can someone help me as well???

I went to upgrade to a free windows 10 and after reading some of the agreement etc decided **** it and declined to go back to 7.I'm now getting a message that I may be the victim of software counterfeiting and that my windows 7 is not "genuine".

I recently had a place rebuild me a system that was 7,does this mean they used a counterfeit or am I into something more?

When you reinstalled 7 you need to put in the Windows Code. It won't affect your computer if you don't have it other than turn your screen black and give you annoying messages. You can manually enter in the code depending on the age of the computer. New computers like to put the Windows Code in the BIOS and you have to use the right install of Windows 7 that works with that BIOS code. You can manually change it with 3rd party software but it can be fun going that route. Long story short is Microsoft Code Licensing sucks and they are assholes.

Edit - I just saw that you didn't actually install Windows 10 and reinstall 7. That's weird that it would of messed up your license code. If you have a service tag on your computer (black sticker or white sticker with codes on them) they use to put the activation code on that sticker. You can go to Control Panel/System and Security/System and see the Windows Activation. That is the little code that you are sending to Microsoft so they can make sure your not stealing their software.
Last edited by Nirvana58; 02-01-2016 at 12:08 PM..
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Old 02-01-2016, 12:05 PM   #18
Nzoner Nzoner is offline
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Quote:
Originally Posted by Nirvana58 View Post
When you reinstalled 7 you need to put in the Windows Code. It won't affect your computer if you don't have it other than turn your screen black and give you annoying messages. You can manually enter in the code depending on the age of the computer. New computers like to put the Windows Code in the BIOS and you have to use the right install of Windows 7 that works with that BIOS code. You can manually change it with 3rd party software but it can be fun going that route. Long story short is Microsoft Code Licensing sucks and they are assholes.
Thanks you nailed it with the black screen etc. the computer is only 4 months old and it's asking for the code/key but I am a dumbass with these things so have no idea where to get it.

Will try what you suggested afterward,thanks again.
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Old 02-01-2016, 12:20 PM   #19
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Yikes dude. That's horrible. It depends on what kind of password protection they applied. If it's just a new password on your current Windows account, you can reset by several methods. But if he used something like SysKey, you might be ****ed. Can you post a pic of what the password unlock screen looks like?

Also, are you able to choose Repair option when you boot up to the Safe mode boot screen. If you can, are you able to cancel the auto repair and do a System Restore? If you have previous restore points, I'd go back to a restore point before this happened. Of course the douche could have deleted all previous restore points if he had access to the machine.
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Old 02-01-2016, 01:12 PM   #20
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after restoring it to yesterday (the restore screen did not show any earlier set points hemust have deleted the earlier ones because there were a bunch last night) the pc will boot, asking for a password and then continue to boot after i hit enter a couple of times or enter my real password (which i never knowingly put on the pc)...

but it boots into safe mode with networking, can't get it to start normally...

i pressed the print screen key at the password screen, but i don't know to display the image or post it on cp...
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Old 02-01-2016, 01:21 PM   #21
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i went into control panel/users and removed the password on my admin acct and now it bypasses the sign in screen and loads in safe mode only...
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Old 02-01-2016, 01:22 PM   #22
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Wait, what? It's continues after just hitting enter with a blank password? And it accepts a password you've never put on the PC? That ain't right.

When in the boot process does it pop up?

Does the prompt look like this:

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Old 02-01-2016, 01:23 PM   #23
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Boot up the machine, while tapping the F8 key. Get to the boot options. See if you can select Boot normally instead of booting in Safe mode.
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Old 02-01-2016, 01:29 PM   #24
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i rebooted and now there's no sign-in screen but it loads in safe mode, even when i do the F8 and choose start windows normally, still goes into safe mode...

WTF?
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Old 02-01-2016, 01:31 PM   #25
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Quote:
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Wait, what? It's continues after just hitting enter with a blank password? And it accepts a password you've never put on the PC? That ain't right.

When in the boot process does it pop up?

Does the prompt look like this:

no, it doesn't look like that...

and it's weird, it was being quite random about the password/sign-in thing, but now it boots without any sign-in screen at all - but only into safe mode...
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Old 02-01-2016, 01:33 PM   #26
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Quote:
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Boot up the machine, while tapping the F8 key. Get to the boot options. See if you can select Boot normally instead of booting in Safe mode.
yep, tried that many times this morning but no matter what choice i make, safe mode with networking, last known good configuration and start windows normally - they all load win in safe mode...
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Old 02-01-2016, 01:36 PM   #27
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Quote:
Originally Posted by Fish View Post
Wait, what? It's continues after just hitting enter with a blank password? And it accepts a password you've never put on the PC? That ain't right.

When in the boot process does it pop up?

Does the prompt look like this:

it was coming up after the blue windows welcome screen but before going to the usual screen, like an account sign-in maybe?

anyway, it stopped asking for a password after i deleted the password for my admin acct...
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Old 02-01-2016, 01:44 PM   #28
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Open the Start Menu, and type msconfig in the command bar. Run msconfig. Under System Configuration, find the Boot listing. Make sure Safe Boot is not checked.
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Old 02-01-2016, 01:56 PM   #29
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it was checked, i unchecked and rebooted and normal windows loaded...

so far so good, but what about the changes the hacker made?

how can i be sure he's gone out of my pc?
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Old 02-01-2016, 02:08 PM   #30
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welp, it hung while i was beginning to type this reply and when i did a cold reboot it loaded the reg windows but it took a full 4 minutes to finish loading everything and being able to get into chrome...
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