Windows 11 Restore Issue

[crispystl]

Somebody dropped off a decent Dell laptop in the electronics recycle bin here at work. They left their account there though, so I'm attempting to delete it and reinstall windows 10, when I get to the "reset this PC" screen, it gives me the option of "cloud download" or "local install" however, when I choose either one I'm cycled back he the "choose an option" screen and this just goes on over and over. Do any of you have an advise on how to resolve this?

Thanks!