Best Or Worst Retail Exp??????

[stanleychief]

I can tell you that me and my wife refuse to eat at Applebees precisely for the horrible service we recieved over two years ago. I ALWAYS tip 20% or better. Was I one of the cases where the server guessed wrong? If so then he missed out on an above average tip, and cost the company two customers for life. I fully expect that the response to this will be that it doesn't matter.. I'm only one customer.

I do agree with your point about not going out if you can't afford the tip, and lately we've done a lot of drive-thru, simply because it all adds up! Doesn't mean everyone feels this way though.

[RNR]

Originally posted by KCChiefsMan


and I dont care how people dress, I just said that if they are wearing a confederate flag , nascar crap, dirty ass t-shirt, john deer hats or cowboy shit. I didn't mean to offend the people that wear that shit, but I'll tell you what, they won't get good service if I serve them, believe that!

I don't wear any of the above other than boots, where do you work? I drive through your town from time to time. I be glad to try your food, and you will treat me right, believe that!

[JazzzLovr]

Originally Posted by RedNeckRaider

I don't wear any of the above other than boots, where do you work? I drive through your town from time to time. I be glad to try your food, and you will treat me right, believe that!

I missed this thread the first time around. I'm enjoying some of these responses.

[RNR]

Originally Posted by JazzzLovr

I missed this thread the first time around. I'm enjoying some of these responses.

Dang Jazz you found one of the few threads that got me fired up! And that from a guy who has a chicks job! I thought we were pals

[Frazod]

Originally Posted by JazzzLovr

I missed this thread the first time around. I'm enjoying some of these responses.

Me too. This must have been started when I was still deeply hooked on Knights of the Old Republic.

If we're talking restaurants, one experience comes to mind.

1. Applebee's in Staten Island, in December of '97. I had just driven non-stop from Chicago to New York City in 12 hours, so I was more than a bit wiped out. We (me, the future Mrs. Frazod, my friend Scott and his wife Susan) got to Applebee's shortly before closing. Apparently they were also going to start their Christmas party as soon as the last customers left, so they were none too happy to see us straggle in at the last minute. And boy, did it show. You'd think they'd want to get us out of there quickly, but no - we were ignored. Finally Scott had to flag down a bitch of a waitress to even get drinks ordered. Scott (old Navy buddy) lives in Staten Island, and we had went there on his recommendation, so he was embarrassed and pissed. Anyway, it takes forever to get the drinks, and then we asked for bread sticks. When they were brought to the table, they were cold - and I mean ICE cold. When we complained, they were taken away and returned shortly, and obviously the bitch just took them in back and popped them in the microwave. When we got them back, they were warm but were so ruined by the nuking that neither Scott or myself could pull them apart, let alone bite into them. It was like trying to tear apart of chunk of solid rubber. At that point, we called the manager over, who was a complete, unapologetic dick. We both cussed him out and left, obviously without paying for the drinks (or the food orders that had already been started). IIRC, we ended up eating at Burger King, which was fine by me. I've never set foot in an Applebee's since.

I think Scott pocketed one of the rolls and took it home for his dog as a chew toy. That damn dog is probably still chewing on it.

[Ebolapox]

Originally posted by keg in kc
Hmm, I might 'borrow' that.

feel free... it does send a message, I know that much

-EBOLA-

[KCChiefsMan]

Originally posted by pHoBiA
You win some, you lose some. I just think you have a shitty attitude about your job. Could be burnout. I hope things work out better for you in your next career.

Sometimes you do things knowing you're going to get nothing in return. It's called pride in yourself and your work. Make an adjustment and I promise that you'll be surprised sometimes.

How much extra effort does it *really* require to give an adequate level of service to EVERYBODY? You're certainly not saving any TIME by being rude - it takes the same duration to field their orders and collect their pay whether you are polite or rude. Applebees isn't exactly 5 star dining. My expectations are not high when eating at such establishments. Your job is thankless, arduous, and stressful. I recognize that. But it's not HARD. You're making it harder than it needs to be.

I used to make $16k per year in the military with a wife and 2 kids to support. When I could afford to go to restaurants, it was a big deal and a sacrifice. Yet, I always managed to take care of my wait staff. In fact, one time in particular, the waitress was extremely helpful and cheerful and we left her an extra $10 during the holidays (on a $20 tab and on top of her regular tip). At that time, I'm sure I was stereotyped as a poor tipper because it was a military town.

I'm just trying to help. Since I'm unaffected, I don't really care one way or another.

see, I'm not sure if you guys are understanding what I'm saying here, I like my job, it's a good environment, and I take a LOT of pride in my work, but......I have my own system and it's how I like it and I'm damn good at my job, I know Applebee's isn't five stars, but its not a horrible place either, I'm not expecting 50% or anything ridiculous, just 15% is all I would like to get for giving people good service. I don't give people intentional bad service very often truthfully, thats probably how I made it sound like, but honestly I give intentional bad service mainly when I recognize people that have come in before and not left a tip. and they come back, believe me, but I usually give everybody the benefit of the doubt, but from now on people with cowboy gear or confederate flags will NEVER get good service, I've had it with them.

[Ebolapox]

Originally posted by KCChiefsMan


see, I'm not sure if you guys are understanding what I'm saying here, I like my job, it's a good environment, and I take a LOT of pride in my work, but......I have my own system and it's how I like it and I'm damn good at my job, I know Applebee's isn't five stars, but its not a horrible place either, I'm not expecting 50% or anything ridiculous, just 15% is all I would like to get for giving people good service. I don't give people intentional bad service very often truthfully, thats probably how I made it sound like, but honestly I give intentional bad service mainly when I recognize people that have come in before and not left a tip. and they come back, believe me, but I usually give everybody the benefit of the doubt, but from now on people with cowboy gear or confederate flags will NEVER get good service, I've had it with them.

which applebees do you work at, and in what city??? I might be forced to take a road trip just to piss you off

-EBOLA-

[KCChiefsMan]

Originally posted by RedNeckRaider
I don't wear any of the above other than boots, where do you work? I drive through your town from time to time. I be glad to try your food, and you will treat me right, believe that!

I will treat you right huh? I bet I probably wouldn't

[KCChiefsMan]

Originally posted by EBOLA


which applebees do you work at, and in what city??? I might be forced to take a road trip just to piss you off

-EBOLA-

gee thanks....Lawrence, west

[Ebolapox]

Originally posted by KCChiefsMan


gee thanks....Lawrence, west

naw... considering my age, I tip overly generous (generally 20% and up)(also considering cash flow)...I obviously didn't get it from my folks, they're of the school of thought that a buck is good for any meal..... obviously that won't make you friends with any waitor/tress...

-EBOLA-

[RNR]

Originally posted by KCChiefsMan



I will treat you right huh? I bet I probably wouldn't

No, cause I have no idea where you work. Most around here know me ,and I don't talk trash, and blow pricks like you off. This is unreal, I got pissed at a guy on a pute who does a chicks job

Whoops - I do sometimes meet your criteria. I'm a concrete cowboy. When the rodeo comes to town (and a select few other times of the year), I'll throw on my ostrich boots and beaver felt hat and take the wife out to eat. If you screwed me just 'cuz I'm wearing a hat, you blew it. I'm one of the best tippers I know.

Also, my old man doesn't fit any of your criteria and he's the worst tipper. Every time I eat with him, I augment the tip after he's left the table.

[memyselfI]

I went to CC to buy some speakers. They were sold out of the set I wanted but instead offered a the next in line model for the same price. I bought them.

Then I had second thoughts about buying components and wanted a HTIB and returned the speakers. After buying the HTIB I immediately had second thoughts and was regretful that I had returned the speakers and other components. I figured I was out of luck because the salesperson had done me a favor.

I went back to CC explained what happened and showed them my receipts. They offered me the speakers again at the same price without making a fuss. They were 'glad' to have me back.

I ended up buying the a few more of my HT components there. Not only did they match the original sale price but I also mentioned that on their internet site they were offering a deal that was not in the store. They matched the internet site deal.

Just a great experience dealing with these folks...especially compared to the BB zoo across the street.

[memyselfI]

KC, don't answer that. My brother in law has a high ranking position in Applebees...