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Old 07-20-2023, 11:19 AM  
tredadda tredadda is offline
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Question for the tech savvy folks
I have a question for those who are tech savvy here. I currently have 2GB fiber installed in my home, yet get a fraction of that (~ 100Mb on a good day). Spent an hour with the ISP tech support (Metronet for those who have heard of it) and verified that they are not the issue with my speeds. It looks like it is my router (TP Link Deco XE 75 Pro). I spoke with the TP Link tech support yesterday and they were unable to fix it, so they escalated to their engineering team.

I received an email from their team stating that they needed me to install Team Viewer on my laptop (from the link in the email) along with giving times I am available so they could check my router's debug log (they are in GMT +8 which is China Taiwan Time (CCT), Western Standard Time (Australia), Hong Kong Time, Irkutsk Time). They also need my Team Viewer login and password (which I don't have yet due to not clicking on the link and installing it).

I am leery regarding this and was wondering what others who know more think. I will say that my laptop is ~6 months old and the WI-FI can handle up to 2.4 GB, my routers are 2 weeks old at best, I am about six feet from the main router and it is connected to the modem on the 2.5GB port with a CAT 6 cable. I am unable to test from the modem to a device as anything new I have lacks an ethernet cable.

Thank you.
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Old 07-20-2023, 11:30 AM   #2
Mecca Mecca is offline
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Number 1 those speeds are never ever guaranteed through wireless. I have Comcasts higher speed package which is like 1.2 gigs, the very best wireless signal I have is like 270 down.
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Old 07-20-2023, 11:37 AM   #3
tredadda tredadda is offline
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Originally Posted by Mecca View Post
Number 1 those speeds are never ever guaranteed through wireless. I have Comcasts higher speed package which is like 1.2 gigs, the very best wireless signal I have is like 270 down.
But it's fiber though and I have a dedicated line. On one speed test yesterday I got 7x the speed on my upload vs download. I shouldn't be getting 100Mb, especially when 2GB is making it to the router.
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Old 07-20-2023, 11:54 AM   #4
Mecca Mecca is offline
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Originally Posted by tredadda View Post
But it's fiber though and I have a dedicated line. On one speed test yesterday I got 7x the speed on my upload vs download. I shouldn't be getting 100Mb, especially when 2GB is making it to the router.
That is weird, have you tested hard wired and wireless?
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Old 07-20-2023, 11:55 AM   #5
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If you're only connecting to the 2.4Ghz channel, then your speeds will be limited to under 500 Mbps. That's all it's capable of.

Do you have the 5Ghz or 6Ghz channels enabled? If so, can you connect to those instead of the 2.4Ghz?

Also, how are you testing your download speed?
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Old 07-20-2023, 12:11 PM   #6
BryanBusby BryanBusby is offline
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You should be connected directly to your modem with the cat6 and speedtesting to a location you can verify that's able to handle that much throughput.

When you verify that, focus on your home network at that point.
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Old 07-20-2023, 12:13 PM   #7
tredadda tredadda is offline
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Originally Posted by Mecca View Post
That is weird, have you tested hard wired and wireless?
I have tested it wireless. I can't do wired as I have no devices (outside of an old computer) that even has an ethernet port.
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Old 07-20-2023, 12:17 PM   #8
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Originally Posted by Fish View Post
If you're only connecting to the 2.4Ghz channel, then your speeds will be limited to under 500 Mbps. That's all it's capable of.

Do you have the 5Ghz or 6Ghz channels enabled? If so, can you connect to those instead of the 2.4Ghz?

Also, how are you testing your download speed?
I have the 2.4 GHz and 5GHz automatically set up on my device with the 6GHz being used as a dedicated backhaul. I am testing my speeds through Speedtest.net as there is no dedicated speed test capability through the app. I am using my PC which can support up to 2.4GB speeds to run the test. The funny thing is that even if it was only on 2.4GHz, I should be getting more than at best 100Mb.
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Old 07-20-2023, 12:19 PM   #9
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Originally Posted by BryanBusby View Post
You should be connected directly to your modem with the cat6 and speedtesting to a location you can verify that's able to handle that much throughput.

When you verify that, focus on your home network at that point.
The router is connected to the modem directly via CAT 6. I only have one device with an ethernet port and that is my wife's old laptop and there is no way it can handle 2GB speeds. I know my PC can handle 2GB and that's what I have been using via WI-FI.
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Old 07-20-2023, 12:35 PM   #10
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Originally Posted by tredadda View Post
The router is connected to the modem directly via CAT 6. I only have one device with an ethernet port and that is my wife's old laptop and there is no way it can handle 2GB speeds. I know my PC can handle 2GB and that's what I have been using via WI-FI.
This may seem like a dumb question but here we go...

Is it possible that you just aren't recognizing the port on the laptop? My mom told me her laptop didn't have an ethernet port and I had to point out to her that it did indeed have one and you had to open it up like a little trap door.

Can you post up the brand and model number?

TIA

/edited... re-read the first post
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Old 07-20-2023, 12:42 PM   #11
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Quote:
Originally Posted by Mephistopheles Janx View Post
This may seem like a dumb question but here we go...

Is it possible that you just aren't recognizing the port on the laptop? My mom told me her laptop didn't have an ethernet port and I had to point out to her that it did indeed have one and you had to open it up like a little trap door.

Can you post up the brand and model number?

TIA

/edited... re-read the first post
LOL. I am older, but not that old. But I understand. I definitely do not have an Ethernet port. My laptop model is ASUS ROG Zephyrus G14.
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Old 07-20-2023, 12:51 PM   #12
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I don't think I've ever seen a computer that wasn't like a cheap chromebook that didn't have an ethernet port.
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Old 07-20-2023, 12:56 PM   #13
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I don't think I've ever seen a computer that wasn't like a cheap chromebook that didn't have an ethernet port.
Nope. A lot of the newer ones I have seen do not. Much like the CD drive it seems to be going away in newer models unless I am mistaken.
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Old 07-20-2023, 01:02 PM   #14
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I have the 2.4 GHz and 5GHz automatically set up on my device with the 6GHz being used as a dedicated backhaul. I am testing my speeds through Speedtest.net as there is no dedicated speed test capability through the app. I am using my PC which can support up to 2.4GB speeds to run the test. The funny thing is that even if it was only on 2.4GHz, I should be getting more than at best 100Mb.
Your laptop is capable of wifi 5 and 6. You should not be connecting to the 2.4Ghz one. Your PC is capable of much more than 2.4Ghz. I don't understand why you think it can only support up to that.

You don't have to use the 6Ghz band just as dedicated backhaul. It can be used for both wifi and backhaul.

Have you done a speed test when connected to the 5Ghz wifi band?
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Old 07-20-2023, 01:12 PM   #15
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As far as the OG question I'd buy my own high end router and give them the proper info to set it on my account before I'd let them **** around on my PC
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