The Official Malware/Antivirus Thread - Need help or general advice? Read this first!

[ROYC75]

Originally Posted by Fish

When you say "Any file I try to sent out", what are you talking about? What program are you using for that?

Just documents in a pdf that I send out to new carriers for a set up process. I had it in a zip folder and everything worked great for 14 years. Now the damn folder is a pepper file zip and I have no clue as to why and when we tried to clean it up it leaves a folder with a padlock on it that that has the impression of a busted file.

I can delete it, copy a new file, zip it and it goes to another pepper file, that looks the same. I can not go back to a previous version of that file to change anything.

I can't find anything that is listed to do with pepper except that pdf file that I make when I zip it. I'm thinking it came along with the chrome that was downloaded one day while I was away.

[Fish]

That file might be hosed then. The padlock means you don't have permission to it. Don't you have a backup copy of that?

You can try and change the permissions on the file, but there's a likelihood that it's infected and you surely don't want to risk sending a potentially infected file to your carriers.

[DaveNull]

If these forms have info on the carriers like EINs or drivers license numbers you sure should be taking this seriously to back your stuff up and reinstall Windows.

[ROYC75]

Originally Posted by Fish

That file might be hosed then. The padlock means you don't have permission to it. Don't you have a backup copy of that?

You can try and change the permissions on the file, but there's a likelihood that it's infected and you surely don't want to risk sending a potentially infected file to your carriers.

File is not damaged, when I click to compress it, it goes to a Pepper Zip file. I have never heard of it, Pepper Zip ? I can open it up, do anything I want except compress it to send out.

I downloaded a free trial on winzip, I can send it that way, but I don't want to buy winzip and it's a pain in the ass anymore to use.

Originally Posted by DaveNull

If these forms have info on the carriers like EINs or drivers license numbers you sure should be taking this seriously to back your stuff up and reinstall Windows.

Nothing personal, just basic company information that needs to be exchanged before a contract is written in place.

[ThaVirus]

Hey, peops, I could use some help.

I just logged on Google Chrome on my computer a minute ago and a little pop up told me something along the lines of "Your internet connection is being controlled" and some other jazz. It prompted me to go into the settings and return them to normal. When I clicked on the settings to 'learn more' it says that I have to delete the extension and then restore my settings.

Problem is, I don't remember downloading any extensions and don't know exactly how to find it because I wouldn't even know what belongs and what doesn't.

So I ask you guys: for one, is this some kind of thing that's trying to get me to adjust my settings or do I actually need to find and delete this "extension"? And if so, how would I go about finding it?

I have Microsoft Security Essentials, for the record. The last time I had my computer on it said it had located and quarantined some malware. I then deleted it..

[ThaVirus]

Hmmm. Well, looks like I had two extensions on Chrome. I just deleted them both and now I'll run a virus check... I really wish I was more computer literate but hopefully I don't have any issues from this point forward..

[ROYC75]

Originally Posted by ThaVirus

Hmmm. Well, looks like I had two extensions on Chrome. I just deleted them both and now I'll run a virus check... I really wish I was more computer literate but hopefully I don't have any issues from this point forward..

Have you ran malwarebytes to check for anything else?

[ThaVirus]

I ran a Microsoft Security Essentials check but not Malware Bytes.

I'll do that one as well next time I get on my computer.

[Fairplay]

I have an issue with my iPhone lately my battery has been running down all the time I think a program must be on but I think they are all off but not sure.

Any suggestions?

[ThaVirus]

Do you close all of your apps periodically?

[Fairplay]

I need professional help.

I have an iPhone 5, I rebooted it about a month ago and now I can't retrieve any text messages before then.

Is there a way I can retrieve past text/pic messages.

[Arrowhead Thunder]

Xfinity speed?

Just got xfinity a few weeks ago, supposed to be 25 Mbps.
Regularly getting <5 down and as much as 8 up. Have to reset the router 2-3 times/day. After I reset it get up to 30 down. Anyone else have these problems know a fix? A tech is supposed to come out later this week, but the dude on the phone basically said resetting the router is the only way.

[L.A. Chieffan]

Stupid computer question: How do I have multiple windows open at the same time without them closing when I click around? In other words my Samsung Note 3 has a feature where I can watch a youtube video and surf chiefsplanet at the same time, I should be able to do it on my PC too but Im a reerun and cant figure it out. I know how to minimize and open up other tabs and what not but as soon as I click on one window the other one collapses. Any help for dummy

[TheUte]

ALT+TAB goes through your open programs, does that answer the question.

[DaveNull]

LA Chieffan is still on Windows for Workgroups. Pass it on.