The Official Malware/Antivirus Thread - Need help or general advice? Read this first!

[Buehler445]

Soooo.....

My wife got one of those pop-ups that says you have a virus and you need to run the scan. In all her infinite wisdom, she clicked to run the scan. Now it's got her computer 13 different kinds of FUBAR. I downloaded the rouge removal to a jump drive and copied it to her hard drive. I tried to run the components and every time I start the components up and the "Security Tool" gives me an error and closes the program.

The instructions say to run it in normal mode. Any suggestions? Should I try it in safe mode? Thermonuke the whole ****ing thing? What say you?

[Bearcat]

Originally Posted by Buehler445

Soooo.....

My wife got one of those pop-ups that says you have a virus and you need to run the scan. In all her infinite wisdom, she clicked to run the scan. Now it's got her computer 13 different kinds of FUBAR. I downloaded the rouge removal to a jump drive and copied it to her hard drive. I tried to run the components and every time I start the components up and the "Security Tool" gives me an error and closes the program.

The instructions say to run it in normal mode. Any suggestions? Should I try it in safe mode? Thermonuke the whole ****ing thing? What say you?

What instructions say to run what in normal mode? The Elite Killer rogue removal instructions say to run everything in Safe Mode, so I'd follow that (I believe it has you run the scans in safe mode, reboot into normal mode, and run them again). I'd also recommend not using a flash drive, because the crap might have copied itself there so it can spread to any computer you plug it into... I'd just go into Safe Mode with networking and download the stuff, or copy it from the flash drive then format the flash drive (in safe mode).

[Buehler445]

Originally Posted by Bearcat

What instructions say to run what in normal mode? The Elite Killer rogue removal instructions say to run everything in Safe Mode, so I'd follow that (I believe it has you run the scans in safe mode, reboot into normal mode, and run them again). I'd also recommend not using a flash drive, because the crap might have copied itself there so it can spread to any computer you plug it into... I'd just go into Safe Mode with networking and download the stuff, or copy it from the flash drive then format the flash drive (in safe mode).

The readme in the folder says to try to run them in normal mode.

Well, DaFace helped me out (He's the man). I managed to get into safe mode and do a system restore. I think it worked. I'm currently running MBAM in Normal Mode. Hopefully that will be the end of it.