Home and Auto Horrible car buying experience opinions needed - Page 5

DJJasonp · 02-26-2017, 12:13 PM

I'll try to make this a short read....

Found a brand new vehicle that the wife liked. Went to dealership as they had it on their website. It was sold. They tried to find one on their lot, but to no avail.

Couple days later, I do my own work and find the EXACT vehicle she wants - and it happens to be advertised at a couple thousand dollars off (dealer discount). It's about an hour or so away (important).

I go into local dealer, and show them the car.....even email the link to the dealership's web page so he knows all the details. Sales guy says they have to negotiate with that dealership, etc. I told him, if they can negotiate that price or lower, we'll buy from them (otherwise, we'll make the drive and negotiate with that dealership).

Sales guy says they can meet that price.

We negotiate terms, etc. and make the deal. Sales guy says he'll drive to that dealership the next day and deliver the vehicle for us later that day.

We pick up car (has a ding in it...grrr). drive it home. all is well.

Wife calls me next day and tells me she was poking around and noticed no spare tire exists.

Im at work, so I pull up the car on the other dealership's website (It's still up....important)....and look at the window sticker, and it shows a spare.

Upon further investigation, the VIN DOES NOT MATCH!

They sold us a different flippin' vehicle!!!!

So I do some investigation on the web, and find the vehicle they sold us - and learn that that dealership where they got the vehicle from is another 40 minutes FURTHER away - BUT FIND:

1. The vehicle's MSRP is a couple hundred less than what we negotiated off of (dealership 1)

2. The options package is slightly different (hence, no spare tire on delership 2's vehicle....the one they delivered to us)

3. The dealership 2 had their vehicle marked down about 1,000 less than dealership 1.

SO....looks like a classic bait and switch right?

I've been back to the dealership twice to complain, and the sales guy says "you said if we matched PRICE, you'd make the deal"

Wrong - we said price on that car.

Not to mention, when we picked up the vehicle, we asked the sales guy "how was the drive to Anaheim??" and he responded "not bad"

So at no point, did they ever mention a "dealership 2", nor did they mention the vehicle we were getting/negotiating on was NOT the same as what we provided them as the EXACT vehicle we wanted.

They've been apologizing, etc....but kind of giving us the delay/stall tactics.

I am meeting with the general manager tomorrow morning (and he told me over phone, he wants to make it right), but what do you guys think will happen?

The original vehicle is still available, but I'm assuming they cant get that vehicle, or they would have do so from the beginning.

The only reason to go further down the road for the one they sold us is either to make more money off of us, or dealership 1 wouldnt deal with our dealership, right??

I'm figuring the bastards will try to throw some "paint protection", "GPS stolen vehicle" crap for free.....as I bet it would be a monster hit for them to get the original vehicle (as they would then need to do a trade-in on the original they sold us, and then have to sell it as "used").

Super pissed obviously.....

What do you think goes down tomorrow morning????

**loochy** · 02-27-2017, 08:57 AM

Quote:

Originally Posted by TambaBerry

With that said, the other dealer was only an hour away? I would have just driven to them to buy the car

Yes. Adding more people only adds more cost.

**notorious** · 02-27-2017, 09:01 AM

Quote:

Originally Posted by loochy

Yes. Adding more people only adds more cost.

It gets marked up twice unless they are affiliated dealers.

**mikeyis4dcats.** · 02-27-2017, 09:13 AM

1. Read the contract.
2. Read the contract.
4. Read the ****ing contract!

Enjoy your new car...

BTW, we drove 4 HOURS to buy our last car.

DJJasonp · 02-27-2017, 09:20 AM

Quote:

Originally Posted by Chiefnj2

You said the option package was different. Other than the spare, what is different?

The car we have had the "luxury" pkg....memory for mirrors, power liftgate, and better leather (whatever that means)

The car we wanted has the technology pkg....collision recognition/warning, park assist, etc.

The only reason I'm still barking on this is I feel there is more value in the tech group option, not to mention probable discount for insurance.

I have a meeting with the gm in about an hr.....

Sent from my iPhone using Tapatalk

DJJasonp · 02-27-2017, 09:22 AM

Quote:

Originally Posted by mikeyis4dcats.

1. Read the contract.
2. Read the contract.
4. Read the ****ing contract!

Enjoy your new car...

BTW, we drove 4 HOURS to buy our last car.

I hear ya. But there's a good chance your 4 hr drive was a lot more pleasant drive than a rush hour drive up the 5.....just sayin

Sent from my iPhone using Tapatalk

TambaBerry · 02-27-2017, 09:29 AM

Don't go in there guns a blazing, hear the GM out and see what he has to say. Don't mention lawyers until you absolutely have to. As soon as they hear that word they will stop working with you. Get your points across and don't be assholeish.

Jewish Rabbi · 02-27-2017, 09:29 AM

Quote:

Originally Posted by DJJasonp

I hear ya. But there's a good chance your 4 hr drive was a lot more pleasant drive than a rush hour drive up the 5.....just sayin

Sent from my iPhone using Tapatalk

Then why say the dealer is an hour away if it will take you longer than that to get there?

DJJasonp · 02-27-2017, 10:57 AM

GM is trying to get us the original vehicle we asked for.....stay tuned....

Sent from my iPhone using Tapatalk

**Buehler445** · 02-27-2017, 11:07 AM

Quote:

Originally Posted by mikeyis4dcats.

1. Read the contract.
2. Read the contract.
4. Read the ****ing contract!

Enjoy your new car...

BTW, we drove 4 HOURS to buy our last car.

Friend of mine drove from Ness City (West Central Kansas) to NORTH ****ING DAKOTA with 4 kids and a prego wife to get their car.

Quote:

Originally Posted by TambaBerry

Don't go in there guns a blazing, hear the GM out and see what he has to say. Don't mention lawyers until you absolutely have to. As soon as they hear that word they will stop working with you. Get your points across and don't be assholeish.

This. I traded my sprayer this winter, and lo and behold when I tried to run it, the battery was dead, there was a communication error when I tried to download an upadate, and AutoTrac wouldn't run.

Buehler yesterday in the field:

Buehler this morning in the dealers office:

DJJasonp · 02-27-2017, 11:15 AM

Wow....sales guy lied and said he showed us two different invoices to show us the difference. Complete lie. GM working to get us right vehicle. We shall see

Sent from my iPhone using Tapatalk

Chiefnj2 · 02-27-2017, 11:29 AM

Quote:

Originally Posted by DJJasonp

The car we have had the "luxury" pkg....memory for mirrors, power liftgate, and better leather (whatever that means)

The car we wanted has the technology pkg....collision recognition/warning, park assist, etc.

The only reason I'm still barking on this is I feel there is more value in the tech group option, not to mention probable discount for insurance.

I have a meeting with the gm in about an hr.....

Sent from my iPhone using Tapatalk

When you checked out the car didn't you notice that it had the luxury package, like the power lift gate? Wasn't it on the paperwork somewhere? Or, did you think "Hey, we got lucky, these fools are throwing in the luxury package for free"?

It sucks they misled you with the wrong package, but it seems like a little due diligence on your part would have discovered it. And yes, the salesman will lie his/her ass off about what they told you.

BlackHelicopters · 02-27-2017, 11:36 AM

Damn shame that Johnny Cochran is dead. Dude is ferocious.

**Bugeater** · 02-27-2017, 11:41 AM

Quote:

Originally Posted by Cochise

Didn't they transition all those to runflat tires, with the Goop can and a compressor built into the car?

Numerous manufacturers have done this

I don't know, I don't buy new cars. Back in 1977 my parents bought a Pontiac Sunbird that had a deflated spare with some can of shit to inflate it, that was a useless joke. So anything is possible.

scho63 · 02-27-2017, 03:24 PM

Quote:

Originally Posted by DJJasonp

Wow....sales guy lied and said he showed us two different invoices to show us the difference. Complete lie. GM working to get us right vehicle. We shall see

Sent from my iPhone using Tapatalk

The GM knows his salesguy is a sleaze bag and he is trying to cover up and fix it so they don't get sued.

If you get the car you wanted, then no harm no foul except your time.

Chief Pote · 02-27-2017, 04:23 PM

Quote:

Originally Posted by DJJasonp

Wow....sales guy lied and said he showed us two different invoices to show us the difference. Complete lie. GM working to get us right vehicle. We shall see

Sent from my iPhone using Tapatalk

You're dreaming, they won't fix this and it's your vehicle.

Paging Home team......

02-26-2017, 12:13 PM
DJJasonp My work speaks for itself!!! Join Date: Jun 2005 Location: So Cal Casino cash: $1665200	Horrible car buying experience opinions needed I'll try to make this a short read.... Found a brand new vehicle that the wife liked. Went to dealership as they had it on their website. It was sold. They tried to find one on their lot, but to no avail. Couple days later, I do my own work and find the EXACT vehicle she wants - and it happens to be advertised at a couple thousand dollars off (dealer discount). It's about an hour or so away (important). I go into local dealer, and show them the car.....even email the link to the dealership's web page so he knows all the details. Sales guy says they have to negotiate with that dealership, etc. I told him, if they can negotiate that price or lower, we'll buy from them (otherwise, we'll make the drive and negotiate with that dealership). Sales guy says they can meet that price. We negotiate terms, etc. and make the deal. Sales guy says he'll drive to that dealership the next day and deliver the vehicle for us later that day. We pick up car (has a ding in it...grrr). drive it home. all is well. Wife calls me next day and tells me she was poking around and noticed no spare tire exists. Im at work, so I pull up the car on the other dealership's website (It's still up....important)....and look at the window sticker, and it shows a spare. Upon further investigation, the VIN DOES NOT MATCH! They sold us a different flippin' vehicle!!!! So I do some investigation on the web, and find the vehicle they sold us - and learn that that dealership where they got the vehicle from is another 40 minutes FURTHER away - BUT FIND: 1. The vehicle's MSRP is a couple hundred less than what we negotiated off of (dealership 1) 2. The options package is slightly different (hence, no spare tire on delership 2's vehicle....the one they delivered to us) 3. The dealership 2 had their vehicle marked down about 1,000 less than dealership 1. SO....looks like a classic bait and switch right? I've been back to the dealership twice to complain, and the sales guy says "you said if we matched PRICE, you'd make the deal" Wrong - we said price on that car. Not to mention, when we picked up the vehicle, we asked the sales guy "how was the drive to Anaheim??" and he responded "not bad" So at no point, did they ever mention a "dealership 2", nor did they mention the vehicle we were getting/negotiating on was NOT the same as what we provided them as the EXACT vehicle we wanted. They've been apologizing, etc....but kind of giving us the delay/stall tactics. I am meeting with the general manager tomorrow morning (and he told me over phone, he wants to make it right), but what do you guys think will happen? The original vehicle is still available, but I'm assuming they cant get that vehicle, or they would have do so from the beginning. The only reason to go further down the road for the one they sold us is either to make more money off of us, or dealership 1 wouldnt deal with our dealership, right?? I'm figuring the bastards will try to throw some "paint protection", "GPS stolen vehicle" crap for free.....as I bet it would be a monster hit for them to get the original vehicle (as they would then need to do a trade-in on the original they sold us, and then have to sell it as "used"). Super pissed obviously..... What do you think goes down tomorrow morning????
Posts: 12,084

02-27-2017, 09:13 AM	#63
mikeyis4dcats. Scarlett Johansson's boytoy Join Date: Nov 2006 Casino cash: $9555998	1. Read the contract. 2. Read the contract. 4. Read the ****ing contract! Enjoy your new car... BTW, we drove 4 HOURS to buy our last car. __________________
Posts: 12,526

02-27-2017, 09:29 AM	#66
TambaBerry MVP Join Date: Jan 2013 Casino cash: $1385541	Don't go in there guns a blazing, hear the GM out and see what he has to say. Don't mention lawyers until you absolutely have to. As soon as they hear that word they will stop working with you. Get your points across and don't be assholeish.
Posts: 10,621

02-27-2017, 10:57 AM	#68
DJJasonp My work speaks for itself!!! Join Date: Jun 2005 Location: So Cal Casino cash: $1665200	GM is trying to get us the original vehicle we asked for.....stay tuned.... Sent from my iPhone using Tapatalk __________________ Its easier to fool a man, than to convince a man he's been fooled.
Posts: 12,084

02-27-2017, 11:15 AM	#70
DJJasonp My work speaks for itself!!! Join Date: Jun 2005 Location: So Cal Casino cash: $1665200	Wow....sales guy lied and said he showed us two different invoices to show us the difference. Complete lie. GM working to get us right vehicle. We shall see Sent from my iPhone using Tapatalk __________________ Its easier to fool a man, than to convince a man he's been fooled.
Posts: 12,084

02-27-2017, 11:36 AM	#72
BlackHelicopters Spiraling down the Drain Join Date: Oct 2012 Location: Dante's Ninth Circle Casino cash: $2410588	Damn shame that Johnny Cochran is dead. Dude is ferocious. __________________ "We're both part of the same hypocrisy, Senator, but never think it applies to my family." "Fredo. You are my brother, and I love you. But never take sides against the Family again. Ever." 2019 Adopt a Chief - Travis Kelce #87
Posts: 31,730