Misc More Fun with Cable Companies: CenturyLink

MMXcalibur · 07-17-2014, 05:54 PM

I ordered CenturyLink internet along with DirecTV in a package deal two months ago. In doing so, I specifically requested that they mail me the self-installation kit as I deal with routers and other computer peripherals on a day in-day out basis. The install is easy, and certainly not worth the disgusting $110 charge associated with having someone come out.

Anyways, I was at work, and sure enough: a CenturyLink technician comes out and starts hooking up my Internet with my wife at home. She wasn't aware what was going on and let him in to do the work. Since then, I've cancelled CenturyLink because the service in the area did not meet the requirements for easy Skyping with the wife and kid as I deploy often.

When cancelling my account, I highlighted that somebody had come out to install my service without my authorization. I thought that was the end of it....until I received a notice from a collection agency for $110 only ONE MONTH after closing.

I called a CenturyLink customer service rep, and despite my mild-mannered nature: really railed into her about this bullshit. In the end, she could only tell me that the work was done, so I'm on the hook for the $110. I asked for the manager, and am supposed to get a callback tomorrow.

Now, I think of myself as being extremely fair when it comes to dealing with companies. I don't try to sleaze my way out of purchases. I ask you fine gentlemen of ChiefsPlanet: what would you do and what recourse do I have here?

07-17-2014, 05:54 PM	Topic Starter
MMXcalibur Pessimistically optimistic. Join Date: Jan 2009 Location: Denver, CO Casino cash: $2195086	More Fun with Cable Companies: CenturyLink I ordered CenturyLink internet along with DirecTV in a package deal two months ago. In doing so, I specifically requested that they mail me the self-installation kit as I deal with routers and other computer peripherals on a day in-day out basis. The install is easy, and certainly not worth the disgusting $110 charge associated with having someone come out. Anyways, I was at work, and sure enough: a CenturyLink technician comes out and starts hooking up my Internet with my wife at home. She wasn't aware what was going on and let him in to do the work. Since then, I've cancelled CenturyLink because the service in the area did not meet the requirements for easy Skyping with the wife and kid as I deploy often. When cancelling my account, I highlighted that somebody had come out to install my service without my authorization. I thought that was the end of it....until I received a notice from a collection agency for $110 only ONE MONTH after closing. I called a CenturyLink customer service rep, and despite my mild-mannered nature: really railed into her about this bullshit. In the end, she could only tell me that the work was done, so I'm on the hook for the $110. I asked for the manager, and am supposed to get a callback tomorrow. Now, I think of myself as being extremely fair when it comes to dealing with companies. I don't try to sleaze my way out of purchases. I ask you fine gentlemen of ChiefsPlanet: what would you do and what recourse do I have here?
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