Computers Virus infected my daughters laptop

Holladay · 09-06-2016, 01:15 PM

This is an LOL moment. 6 mos ago I asked her if her laptop was protected. "of course Dad, it comes that way."

I told her to have avast, cccleaner, and malwarebytes. Run them 2x/month.

Now she is in Barcelona, studying aboard and the laptop blows up...virus. "Can you fix this Dad" via whatsapp (a new app that I didn't know existed).

I am not that smart on this stuff. So I enlist the gurus of CP to fix. "before I have to throw it away".

Stats: when ever she gets on to the internet and click on anything, a new tab with the virus pops up and can't proceed. Keep in mind, she is in Barcelona, and have no clue what provider she is using. She did not have any probs while in the US. She said she ran the scans for the avast/ccleaner/malware bytes several times. She has tried Windows defender, anti malware, Mcafee and nothing works.

I am guessing it is the new provider in Spain that has messed things up.

thoughts?? I bragged how good the CP is and I have personally used you guys a bunch.

Thanks

**loochy** · 09-06-2016, 01:20 PM

Quote:

Originally Posted by Holladay

Stats: when ever she gets on to the internet and click on anything, a new tab with the virus pops up and can't proceed.

What does that actually mean mean? Is the computer unusable? Does it freeze when the tab loads? What does "the tab with the virus" say? What browser does she use? Do other browsers exhibit the same behavior? Be more specific.

Quote:

Originally Posted by Holladay

I am guessing it is the new provider in Spain that has messed things up.

Internet access is internet access. I don't think it's the provider.

Fish · 09-06-2016, 01:33 PM

What OS?

What browser?

Holladay · 09-06-2016, 04:55 PM

I believe chrome. getting the other issues figured out.

thanks for the ideas. keep you updated.

WhawhaWhat · 09-06-2016, 05:14 PM

Which porn sites has she visited recently?

**mikeyis4dcats.** · 09-06-2016, 05:23 PM

Dig up the antivirus thread and download the toolkit linked in it, put it on Dropbox for her, she'll need to put out on a flash drive

Holladay · 09-06-2016, 05:27 PM

it is usable after about a dozen times closing the tabs the open and works for another minute or so until another click on the Internet triggers the same process. it doesn't freeze, but my computer overall has run slower than before the virus. the most common tab that pops up says repair/reimage something and another one that I remember says tradeexchange. as far as I've seen they're actual websites but I have not viewed them in detail because I don't want to keep them open longer than I have to. Google chrome as well as Firefox. OP system: Windows 10

she last said, after the porn comment, was watching a free movie watching website and as soon as she saw the ad, exited and deleted all history.

I also said my son is screwed (porn site comment)

**Shogun** · 09-06-2016, 05:28 PM

Boot in safe mode. Run malwarebytes. restart. come back with results

Holladay · 09-06-2016, 05:28 PM

anitvirus thread....k thanks

Holladay · 09-06-2016, 05:37 PM

I found the solution. She needs to become a planeteer and look for her self

She is going to bed, late her time. Said she has about given up. Kids, what its $500 bucks?

Mr. Laz · 09-06-2016, 05:46 PM

What does the popup say?

it might just be an in a specific browser as well, have her try another browser

If she uses Chrome then try IE(comes on computer with windows)

It can be done, just hard to do long distance

antivirus etc are more effective when run in safe mode

RobBlake · 09-07-2016, 12:10 AM

consider pc recovery to the last time it worked.. while in safe mode.. internet access often aids the malware. consider trojan killer..

Pogue · 09-07-2016, 12:31 AM

Quote:

Originally Posted by WhawhaWhat

Which porn sites has she visited recently?

This.

**Gonzo** · 09-07-2016, 03:46 AM

Quote:

Originally Posted by RobBlake

consider pc recovery to the last time it worked.. while in safe mode.. internet access often aids the malware. consider trojan killer..

This.

BleedingRed · 09-07-2016, 07:14 AM

Yeah Avast ect.... They are not good for your computer..... I haven't had a Anti-Virus in years. Then again, I know what the **** I'm doing.

09-06-2016, 01:15 PM
Holladay Veteran Join Date: Sep 2000 Casino cash: $2429480	Virus infected my daughters laptop This is an LOL moment. 6 mos ago I asked her if her laptop was protected. "of course Dad, it comes that way." I told her to have avast, cccleaner, and malwarebytes. Run them 2x/month. Now she is in Barcelona, studying aboard and the laptop blows up...virus. "Can you fix this Dad" via whatsapp (a new app that I didn't know existed). I am not that smart on this stuff. So I enlist the gurus of CP to fix. "before I have to throw it away". Stats: when ever she gets on to the internet and click on anything, a new tab with the virus pops up and can't proceed. Keep in mind, she is in Barcelona, and have no clue what provider she is using. She did not have any probs while in the US. She said she ran the scans for the avast/ccleaner/malware bytes several times. She has tried Windows defender, anti malware, Mcafee and nothing works. I am guessing it is the new provider in Spain that has messed things up. thoughts?? I bragged how good the CP is and I have personally used you guys a bunch. Thanks
Posts: 3,597

09-06-2016, 01:33 PM	#3
Fish Ain't no relax! Join Date: Sep 2005 Casino cash: $2028919	What OS? What browser? __________________
Posts: 47,651

09-06-2016, 04:55 PM	#4
Holladay Veteran Join Date: Sep 2000 Casino cash: $2429480	I believe chrome. getting the other issues figured out. thanks for the ideas. keep you updated.
Posts: 3,597

09-06-2016, 05:14 PM	#5
WhawhaWhat MVP Join Date: Feb 2013 Casino cash: $1331116	Which porn sites has she visited recently?
Posts: 17,344

09-06-2016, 05:23 PM	#6
mikeyis4dcats. Scarlett Johansson's boytoy Join Date: Nov 2006 Casino cash: $9555998	Dig up the antivirus thread and download the toolkit linked in it, put it on Dropbox for her, she'll need to put out on a flash drive __________________
Posts: 12,526

09-06-2016, 05:27 PM	#7
Holladay Veteran Join Date: Sep 2000 Casino cash: $2429480	it is usable after about a dozen times closing the tabs the open and works for another minute or so until another click on the Internet triggers the same process. it doesn't freeze, but my computer overall has run slower than before the virus. the most common tab that pops up says repair/reimage something and another one that I remember says tradeexchange. as far as I've seen they're actual websites but I have not viewed them in detail because I don't want to keep them open longer than I have to. Google chrome as well as Firefox. OP system: Windows 10 she last said, after the porn comment, was watching a free movie watching website and as soon as she saw the ad, exited and deleted all history. I also said my son is screwed (porn site comment)
Posts: 3,597

09-06-2016, 05:28 PM	#9
Holladay Veteran Join Date: Sep 2000 Casino cash: $2429480	anitvirus thread....k thanks
Posts: 3,597

09-06-2016, 05:37 PM	#10
Holladay Veteran Join Date: Sep 2000 Casino cash: $2429480	I found the solution. She needs to become a planeteer and look for her self She is going to bed, late her time. Said she has about given up. Kids, what its $500 bucks?
Posts: 3,597

09-06-2016, 05:46 PM	#11
Mr. Laz Don't Tease Me Join Date: Dec 2000 Location: KS Casino cash: $11047037	What does the popup say? it might just be an in a specific browser as well, have her try another browser If she uses Chrome then try IE(comes on computer with windows) It can be done, just hard to do long distance antivirus etc are more effective when run in safe mode __________________
Posts: 95,626

09-07-2016, 12:10 AM	#12
RobBlake Banned Join Date: Aug 2013 Casino cash: $10011127	consider pc recovery to the last time it worked.. while in safe mode.. internet access often aids the malware. consider trojan killer..
Posts: 7,127