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Old 07-16-2014, 09:35 AM  
gblowfish gblowfish is offline
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Breaking Up With Comcast
Check out this phone call when a guy simply wants to cancel his Comcast Service. Brutal.

I have Comcast, and their tech support is God Awful. Just the worst. The only company with worse customer service is The Kansas City Star.

Yikes.

http://www.huffingtonpost.com/2014/0...&ir=Weird+News
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Old 07-16-2014, 09:37 AM   #2
HonestChieffan HonestChieffan is offline
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Old 07-16-2014, 09:38 AM   #3
AndChiefs AndChiefs is offline
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I've never dealt with worse than Comcast. I had a minor technical issue (which I already knew the fix for!) and it took at least six hours on the phone before I could get it taken care of.

I opened the first call with, "Hey, this is the issue. This is what you need to do." and they replied "First, could you please reset your modem?"

Idiots.
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Old 07-16-2014, 09:38 AM   #4
Eleazar Eleazar is offline
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Old 07-16-2014, 09:44 AM   #5
Donger Donger is offline
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Old 07-16-2014, 09:45 AM   #6
KCUnited KCUnited is offline
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Old 07-16-2014, 09:46 AM   #7
The Franchise The Franchise is offline
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Quote:
Originally Posted by AndChiefs View Post
I've never dealt with worse than Comcast. I had a minor technical issue (which I already knew the fix for!) and it took at least six hours on the phone before I could get it taken care of.

I opened the first call with, "Hey, this is the issue. This is what you need to do." and they replied "First, could you please reset your modem?"

Idiots.
As a former tech support CSR......we had a list that we were REQUIRED to go through. It didn't matter if the customer knew what they were doing or not.
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Old 07-16-2014, 09:46 AM   #8
Kansas City Kid Kansas City Kid is offline
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If you were stupid enough to subscribe to Comcast and The KC Star in the first place you are getting everything you deserve, dumbass.
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Old 07-16-2014, 09:47 AM   #9
ToxSocks ToxSocks is online now
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Quote:
Originally Posted by gblowfish View Post
Check out this phone call when a guy simply wants to cancel his Comcast Service. Brutal.

I have Comcast, and their tech support is God Awful. Just the worst. The only company with worse customer service is The Kansas City Star.

Yikes.

http://www.huffingtonpost.com/2014/0...&ir=Weird+News
You, apparently, have never dealt with Cox Cable.
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Old 07-16-2014, 09:48 AM   #10
InChiefsHeaven InChiefsHeaven is online now
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You, apparently, have never dealt with Cox Cable.
Actually, I never have had many problems with Cox on a residential side. Business side is a different thing however.
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Old 07-16-2014, 10:05 AM   #11
AndChiefs AndChiefs is offline
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Originally Posted by Pestilence View Post
As a former tech support CSR......we had a list that we were REQUIRED to go through. It didn't matter if the customer knew what they were doing or not.
Oh I know. I was more calling Comcast idiots. Not the rep.

Although I shouldn't have had to call several times about the same issue as it should have been resolved on the first call when I knew the issue.
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Old 07-16-2014, 10:07 AM   #12
hometeam hometeam is offline
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Par for the course. I was able to cancel my centurylink service recently with just a few no thank yous, so it wasn't as bad as I expected.
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Old 07-16-2014, 10:09 AM   #13
AndChiefs AndChiefs is offline
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Par for the course. I was able to cancel my centurylink service recently with just a few no thank yous, so it wasn't as bad as I expected.
Just tell them you're moving and the new place doesn't have their service.
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Old 07-16-2014, 10:21 AM   #14
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Just tell them you're moving and the new place doesn't have their service.
A lot of places can tell you if they have your service or not at the new address.

I had a HUGE issue with AT&T because we were moving to a new house and they told me that I could get their DSL service out there. Installer shows up....and no go....can't get service out there. He leaves and I call in to the office and they swear up and down that I can get service out there. Same shit happens again. Finally they figured out that they couldn't get service out at my house. ****ing idiots.
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Old 07-16-2014, 10:41 AM   #15
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Actually, I never have had many problems with Cox on a residential side. Business side is a different thing however.
I've had nothing but nightmares on both sides.
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