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Old 07-20-2023, 11:19 AM  
tredadda tredadda is offline
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Question for the tech savvy folks
I have a question for those who are tech savvy here. I currently have 2GB fiber installed in my home, yet get a fraction of that (~ 100Mb on a good day). Spent an hour with the ISP tech support (Metronet for those who have heard of it) and verified that they are not the issue with my speeds. It looks like it is my router (TP Link Deco XE 75 Pro). I spoke with the TP Link tech support yesterday and they were unable to fix it, so they escalated to their engineering team.

I received an email from their team stating that they needed me to install Team Viewer on my laptop (from the link in the email) along with giving times I am available so they could check my router's debug log (they are in GMT +8 which is China Taiwan Time (CCT), Western Standard Time (Australia), Hong Kong Time, Irkutsk Time). They also need my Team Viewer login and password (which I don't have yet due to not clicking on the link and installing it).

I am leery regarding this and was wondering what others who know more think. I will say that my laptop is ~6 months old and the WI-FI can handle up to 2.4 GB, my routers are 2 weeks old at best, I am about six feet from the main router and it is connected to the modem on the 2.5GB port with a CAT 6 cable. I am unable to test from the modem to a device as anything new I have lacks an ethernet cable.

Thank you.
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Old 07-20-2023, 02:38 PM   #31
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Originally Posted by tredadda View Post
I might if that is accurate. Probably lower my plan though to ensure I am getting what I pay for.
Yeah, the 2GB internet offerings are a bit of a gimmick. Outside of speedtests, you'll never really be able to utilize all that bandwidth. Because the internet is like a 2-way highway, and your throughput is dependent on the speed of both lanes. Only one of which you control. For example, when you get online and go to download Midget Nurse Night Shift 3, your transfer rate will only be as great as the bandwidth capability of the source you're downloading from. If you're transmitting at 1Gbps, but the website at the other end can only transmit data at 15Mbps, you'll have 985Mbps of unused bandwidth sitting there as your transfer rate is stuck at 15Mbps. You'll find this to be the case for the majority of the sites you access.

There are very very few websites out there than could ever allow you to use all the bandwidth you have available. If you could bump down to 1GB service, you'd likely never know the difference other than the bill...
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Old 07-20-2023, 02:48 PM   #32
tredadda tredadda is offline
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Yeah, the 2GB internet offerings are a bit of a gimmick. Outside of speedtests, you'll never really be able to utilize all that bandwidth. Because the internet is like a 2-way highway, and your throughput is dependent on the speed of both lanes. Only one of which you control. For example, when you get online and go to download Midget Nurse Night Shift 3, your transfer rate will only be as great as the bandwidth capability of the source you're downloading from. If you're transmitting at 1Gbps, but the website at the other end can only transmit data at 15Mbps, you'll have 985Mbps of unused bandwidth sitting there as your transfer rate is stuck at 15Mbps. You'll find this to be the case for the majority of the sites you access.

There are very very few websites out there than could ever allow you to use all the bandwidth you have available. If you could bump down to 1GB service, you'd likely never know the difference other than the bill...
Oh wow. That makes a ton of sense now. Thank you again.
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Old 07-20-2023, 02:49 PM   #33
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I wouldn't obsess over getting every single bit of data per second you pay for. It's always going to fluctuate based on circumstances.
Oh I agree. Now if I am getting half of what I pay for that is something to consider, which is why it looks like I may downgrade a little.
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Old 07-20-2023, 02:53 PM   #34
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Oh I agree. Now if I am getting half of what I pay for that is something to consider, which is why it looks like I may downgrade a little.
You're also wireless. That makes a huge difference.
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Old 07-20-2023, 04:44 PM   #35
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I don't think I've ever seen a computer that wasn't like a cheap chromebook that didn't have an ethernet port.
It's becoming a lot more common on laptops as they get smaller in size. They get you by suckering you into buying a dock for Ethernet.

I have a 14" Dell that doesn't have a native ethernet port and all of the surfaces that work buys lack one. I don't like it but I also understand most people don't care for ethernet.

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The router is connected to the modem directly via CAT 6. I only have one device with an ethernet port and that is my wife's old laptop and there is no way it can handle 2GB speeds. I know my PC can handle 2GB and that's what I have been using via WI-FI.
The idea is to bypass the router completely for a short period to better gauge what your actual bandwidth is.

But tbh, it sounds like 2Gbps is overkill for you and it really ia for anyone that isn't torrenting porn all day and night.
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Old 07-20-2023, 04:49 PM   #36
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Number 1 those speeds are never ever guaranteed through wireless. I have Comcasts higher speed package which is like 1.2 gigs, the very best wireless signal I have is like 270 down.
Duh!

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If you're only connecting to the 2.4Ghz channel, then your speeds will be limited to under 500 Mbps.
Duh!

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You should be connected directly to your modem with the cat6 and speedtesting to a location you can verify that's able to handle that much throughput.

When you verify that, focus on your home network at that point.
Duh!

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As far as the OG question I'd buy my own high end router and give them the proper info to set it on my account before I'd let them **** around on my PC
Duh!

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I have never had anyone ask to teamviewer into my computer.
Duh!

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That's probably about as good as it's gonna get over wireless. But that's still crazy fast. You won't be disappointed.

Generally a device will not make a wifi network visible if it's unable to connect to it. If your device can see the 5/6Ghz networks, it will connect to them.
Duh!
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Old 07-20-2023, 04:49 PM   #37
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Question for the tech savvy folks


Yes sir?
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Old 07-20-2023, 07:23 PM   #38
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Duh!



Duh!



Duh!



Duh!



Duh!



Duh!
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Old 07-20-2023, 09:21 PM   #39
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I guarantee that they are throttling you, try to run a speed test in the middle of the night at like 3-4 am and see if speed changes at all. I have the 1gb Google fiber mesh system. I get 500 up and down wireless and just under a GB hardwired.
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Old 07-20-2023, 09:26 PM   #40
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In Windows, click the start menu and type "CMD" to access the command prompt. Type "ping google.com" and choose "enter" to execute the function and retrieve a list of results. The results have several lines of data that show the speed along with other metrics.

Try this and tell us what the connection speed is
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Old 07-21-2023, 09:57 PM   #41
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You hook it up directly to the router and you don’t get 90% of promised speed, they are throttling you.
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