Life Need help winning a dispute against natural gas company. - Page 5

Chief Roundup · 04-10-2017, 05:45 PM

Any one ever have trouble with a utility company and won their argument?
Evidently the natural gas meter broke back in November. The month right after we got our deposit back and was applied to our bill. By our bills it showed actual changes in the meter that slowly was removing money from the deposit reimbursement. Now they have sent us an adjusted bill to cover the usage for those months. They estimated the bill using 95% of last years bills for those months. It is no where near accurate with the warmer winter versus last year. The number of teenagers living in the home has changed etc.
I have mixed feelings. We shouldn't be punished because they let this go for so long when they come and physically read the meter, so if they can't prove an accurate amount I don't think it is going to be fair. I also feel that we owe them some money and I don't mind paying it but I want it to be fair to favoring us not them.
Any suggestions would be appreciated.

Chief Roundup · 04-11-2017, 06:35 PM

So I received a call today from BHE. After our conversation that was really nice and professional both ways he told me that he would drop the CCF usage by 26.4%.
He also said he was going to remove the fees for replacing the meter. I asked him what he was referring to as I have not received an itemized bill yet. He said that I was being charged an additional $259 for a new meter and $99 for installation which I should not have been charged for to begin with. He is sending me an itemized bill that should reflect all the adjustments and leave me owing $409.

**notorious** · 04-11-2017, 06:36 PM

There you go.

chief52 · 04-18-2017, 06:56 PM

Thumbs up! Can not ask for much more than that. Sounds like they want to do the right thing and keep a good customer.

**srvy** · 04-18-2017, 10:09 PM

Those evil utilities. Sounds like the corrected the mistake on their part. I bill for the meter and installation fee was absurd.

allen_kcCard · 04-19-2017, 09:32 AM

Aww man! I would have loved to see this thread after you got a bill for the new meter and installation. Popcorn thread denied.

Beef Supreme · 04-19-2017, 10:44 AM

I guess it worked out ok, but I'm sure they tried to **** you over, and the only reason they didn't is you challenged them on it.

They figure most people will just bend over and take it, because, what choice do they have. And that usually works for them. **** utility companies with no competition.

bobbymitch · 04-19-2017, 10:55 AM

Glad to hear it worked out.

04-10-2017, 05:45 PM
Chief Roundup Admitted Planet Junky Join Date: Oct 2000 Casino cash: $1501627	Need help winning a dispute against natural gas company. Any one ever have trouble with a utility company and won their argument? Evidently the natural gas meter broke back in November. The month right after we got our deposit back and was applied to our bill. By our bills it showed actual changes in the meter that slowly was removing money from the deposit reimbursement. Now they have sent us an adjusted bill to cover the usage for those months. They estimated the bill using 95% of last years bills for those months. It is no where near accurate with the warmer winter versus last year. The number of teenagers living in the home has changed etc. I have mixed feelings. We shouldn't be punished because they let this go for so long when they come and physically read the meter, so if they can't prove an accurate amount I don't think it is going to be fair. I also feel that we owe them some money and I don't mind paying it but I want it to be fair to favoring us not them. Any suggestions would be appreciated.
Posts: 19,252

04-11-2017, 06:35 PM	#61
Chief Roundup Admitted Planet Junky Join Date: Oct 2000 Casino cash: $1501627	So I received a call today from BHE. After our conversation that was really nice and professional both ways he told me that he would drop the CCF usage by 26.4%. He also said he was going to remove the fees for replacing the meter. I asked him what he was referring to as I have not received an itemized bill yet. He said that I was being charged an additional $259 for a new meter and $99 for installation which I should not have been charged for to begin with. He is sending me an itemized bill that should reflect all the adjustments and leave me owing $409.
Posts: 19,252

04-11-2017, 06:36 PM	#62
notorious Supporter Join Date: May 2005 Location: Who knows? Casino cash: $2355884	There you go.
Posts: 83,797

04-18-2017, 06:56 PM	#63
chief52 Veteran Join Date: Apr 2001 Location: NoCal Casino cash: $9835260	Thumbs up! Can not ask for much more than that. Sounds like they want to do the right thing and keep a good customer.
Posts: 3,123

04-18-2017, 10:09 PM	#64
srvy Fight, build, win! Join Date: Sep 2004 Location: KC Casino cash: $1101250	Those evil utilities. Sounds like the corrected the mistake on their part. I bill for the meter and installation fee was absurd. __________________ "The victim stance is a powerful one. The victim is always morally right, neither responsible nor accountable, and forever entitled to sympathy."
Posts: 24,699

04-19-2017, 09:32 AM	#65
allen_kcCard Veteran Join Date: Sep 2004 Location: Kansas City Casino cash: $4263183	Aww man! I would have loved to see this thread after you got a bill for the new meter and installation. Popcorn thread denied.
Posts: 2,768

04-19-2017, 10:44 AM	#66
Beef Supreme MVP Join Date: Oct 2010 Casino cash: $10019560	I guess it worked out ok, but I'm sure they tried to ** you over, and the only reason they didn't is you challenged them on it. They figure most people will just bend over and take it, because, what choice do they have. And that usually works for them. ** utility companies with no competition.
Posts: 11,000

04-19-2017, 10:55 AM	#67
bobbymitch Starter Join Date: Feb 2002 Location: Midwest coast Casino cash: $9893512	Glad to hear it worked out. __________________ This is the place where brilliant minds assemble to willfully pool ignorance with questionable logic in order to reach absurd conclusions.
Posts: 655