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Old 01-20-2021, 03:46 PM  
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Car help for a co-worker
Co-worker owns a new Ford Escape. It has the auto shut off whenever she stops. However, while her foot is still on the brake, her car dies (she shouldn't have to actually restart her car whenever she stops). It's currently at the dealership, and they've had it for over 24 hours and say they can't find anything wrong with her car. Upon googling the issue, the common cause for this to happen would be a broken torque converter or low fluid level in the transmission. She's baffled as to why the dealership can't find anything wrong. Just thought I'd bring the issue to the CP mechanics.

PS. I've also seen videos and links regarding how to disable this feature. If it's doing what she says, though, she wants to find out what the issue is before disabling anything, plus she's afraid doing so would void her warranty.
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Old 01-20-2021, 03:51 PM   #2
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How new? How long has she had it? Did it come with a warranty?
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Old 01-20-2021, 03:52 PM   #3
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Old 01-20-2021, 03:52 PM   #4
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Option 1: Keep raising hell with the dealer until the issue is rectified.

Option 2: If it's under warranty, take it to a different dealer.


If the issue persists, you might have a Lemon Law claim, but that would take awhile.
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Old 01-20-2021, 03:54 PM   #5
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Wait, im not understanding this correctly. The car is suppose to "die" when the foot is on the brake at a light. It's suppose to start again once the brake is released.

Are you saying that upon releasing the brake, it's not restarting and she has to manually start the car?
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Old 01-20-2021, 03:54 PM   #6
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Can we talk to her husband?
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Old 01-20-2021, 03:58 PM   #7
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I doubt it's transmission related at all. Low ATF would cause slow or late shifts. A bad Torque converter would be wildly noticeable while driving. You'd have stalls, failed shifts etc.
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Old 01-20-2021, 03:58 PM   #8
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Recommend checking out this thread. There is apparently a very unhelpful TSB on the issue. It sounds like a lemon law type issue.

https://www.fordescape.org/threads/2...e.99521/page-3
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Old 01-20-2021, 03:59 PM   #9
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Also, cars with that new fuel economy auto-shut off w/e it's called shit typically have two batteries. Does hers? Could she have a bad battery? Have the batteries tested. If one has low CCA's, that could be the culprit.
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Old 01-20-2021, 04:02 PM   #10
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Quote:
Originally Posted by banyon View Post
Recommend checking out this thread. There is apparently a very unhelpful TSB on the issue. It sounds like a lemon law type issue.

https://www.fordescape.org/threads/2...e.99521/page-3
Based off this guy's post, it sounds voltage related.

Quote:
Ok let me see if I can explain this. I am a technician that works for a Nissan dealership. But I own a 2017 Ford escape. I am having the same issue where the auto start fails to start. The issue you may not understand is the vehicle should auto start when voltage reaches the minimum volts allowed. Instead it prompts you to park and restart. There is a known issue with early models from April and newer made in 2016. Mine was made in August of 2016 and still having this issue. There is a fix that should work it's called a PCM update the power control module seams to be the issue. Yes having a new battery will only fix the issue temporarily. The issue is the system is drawing more power than it should. This fix did NOT work for me but ford definitely knows about this issue and will issue a recall when a solution is found by engineers.
.

Test the battery. That's where i'd start. Some cars can be real funky if they're drawing improper voltage. It may be as simple as that.
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Old 01-20-2021, 04:02 PM   #11
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Quote:
Originally Posted by The Franchise View Post
How new? How long has she had it? Did it come with a warranty?
I was thinking new new, but it's a 2019. Under warranty. She's had it about six months.
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Old 01-20-2021, 04:06 PM   #12
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Quote:
Originally Posted by luv View Post
I was thinking new new, but it's a 2019. Under warranty. She's had it about six months.
Take the car to Autozone or w/e and have them check the battery(ies). Test the voltage prior to starting, test it while starting, and then let the car idle for like 10mins and test it again.

If the Voltage, while the car is running, is dropping (assuming you're not running A/C etc) that's a sign of either a bad battery or a bad alternator.

New cars are electronically sensitive (all cars really, especially older ones on closed loop systems). Bad or irregular voltage can lead to all kinds of weird behaviors.

I don't know if that's your problem, but that's where i'd start.
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Old 01-20-2021, 04:07 PM   #13
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Quote:
Originally Posted by Detoxing View Post
Based off this guy's post, it sounds voltage related.

.

Test the battery. That's where i'd start. Some cars can be real funky if they're drawing improper voltage. It may be as simple as that.
Battery is good. Definitely showing her about the power control module. Anything transmission-wise has been running just fine, too.
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Old 01-20-2021, 04:08 PM   #14
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Quote:
Originally Posted by luv View Post
Battery is good.
This was tested? You're not just assuming it's good cuz new-ish, right? It needs to be tested at cold start as well as during idle.
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Old 01-20-2021, 04:08 PM   #15
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