Misc Shady car dealership practices....

baitism · 10-19-2018, 03:12 PM

I recently purchased a used car from a dealership, which included a trade-in. Everything seemed to have gone well until about a week afterwards. I got a letter in the mail from the credit union the dealer used to finance the loan and it said I was denied because the "Term requested exceeds limits." They counter offered with a 48 mo loan instead of a 60.

I also noticed in the contract that they slipped in $400 extra in dealership fees. Needless to say I was pissed I didn't notice it before signing, especially considering I believe it was added in the final contract and not the ones I looked at before.

Long story short, could I play hardball and tell them to take out the fees or I'll return the car to them and cancel the deal because the financing fell through? Seems they would be out a lot of time and effort over $400, not to mention the dealership is a three hour drive from here and, from what I have read, the onus is on them to rectify the financing situation.

Perhaps someone who has been in the industry can provide me some feedback. Thanks.

Here is a picture of the contract and the "added" fees. Basically, they put $631.50 over the advertised 249.00.

Simply Red · 10-19-2018, 03:15 PM

No bud - just buy a condom at this point and bend over. That's all you can do, sadly.

Simply Red · 10-19-2018, 03:17 PM

I suppose you could dispute it in another fashion - others will know more than me, on here.

Simply Red · 10-19-2018, 03:17 PM

was this in the state of Kansas ?

baitism · 10-19-2018, 03:20 PM

Quote:

Originally Posted by Simply Red

was this in the state of Kansas ?

Oklahoma

Fish · 10-19-2018, 03:22 PM

Usually you can only get a 72 month lease if the price is over a set limit and/or age is under a limit. The dealer should know that limit before giving you an offer if it's the financer they normally use.

**fan4ever** · 10-19-2018, 03:31 PM

Bought a Murano from a nearby dealership (Pinnacle Nissan) and the car had a scrape on the interior of the door. Made sure the dealership would replace the door panel; they agreed and put it in writing.

Every time I tried to make an appointment to have the panel replaced, somebody always dropped the ball..."sorry man, not here yet...oh look, not ordered...this will take about 3 weeks to come from the manufacturer". Long story short, they pushed me past the 30 days on the contract to have the work done.

Wrote a letter with documentation to the sales manager...then the general manager...and nothing. So stupid. I had bought 2 other cars from them previously and they treated me this way. I've bagged on them on dozens of time; they ran ads on FaceBook where I nailed them and elsewhere. I quite certain I've cost them at least one sale...so stupid of them.

baitism · 10-19-2018, 03:50 PM

I will say this is definitely not a credit issue. My score is ~780.

**SAUTO** · 10-19-2018, 03:53 PM

When I made my latest purchase they threw in an extended warranty that didn't kick in until after the factory warranty. It was part of the deal. They wouldn't come down to where I was on price so they gave me that. It's cancellable until it kicks in.

I didnt need it, won't have it that long.

So I waited the correct amount of time to cancel it and called to get my money back.

The dealer had beaten me to it. It had already been cancelled.

Imo that's stealing so I called and threw a fit. It was A "computer error" and it got reinstated and i got the money.

How many people buy those and the dealer voids them and keeps the money and they forget about the policy bythe time they need it, or get rid of it before the warranty kicks in?

htismaqe · 10-19-2018, 04:39 PM

I wish I had time to list all of the things our local Toyota dealership tried on me when we bought our last (as in final or never again) Toyota.

Had an issue similar to fan4ever in that a rear window seal leaked and they farted around "ordering parts" until they thought they could get away with telling me it was "too late to fix it". That was just one of many technical/repair issues we had in the first few months. We also had a warranty issue not unlike SAUTO.

The best one was when I took it in for oil and service at 25K miles - we'd been faithfully taking it to the dealership every 5000 miles because "free oil changes for life" was part of our deal.

Every time I was there, at least one person left screaming at the service manager about poor service and/or lengthy waits. We often waited 90 minutes or more for an oil change and did it begrudgingly because we had already paid for it and because it was THE authorized Toyota service center in our area.

At 25K miles, I stopped in for my 5th oil change and the NEW service manager looked at me funny. "We don't do an oil change at 25,000 miles" he said. Puzzled I explained to him that I had been getting my oil changed every 5,000 miles as was suggested when I bought it. He proceeded to tell me "On the new Highlander we only do oil changes every 10,000 miles." He wasn't able to tell me what the service techs were doing with my car for almost 2 hours at 5K AND at 15K miles.

**SAUTO** · 10-19-2018, 04:51 PM

Quote:

Originally Posted by htismaqe

I wish I had time to list all of the things our local Toyota dealership tried on me when we bought our last (as in final or never again) Toyota.

Had an issue similar to fan4ever in that a rear window seal leaked and they farted around "ordering parts" until they thought they could get away with telling me it was "too late to fix it". That was just one of many technical/repair issues we had in the first few months. We also had a warranty issue not unlike SAUTO.

The best one was when I took it in for oil and service at 25K miles - we'd been faithfully taking it to the dealership every 5000 miles because "free oil changes for life" was part of our deal.

Every time I was there, at least one person left screaming at the service manager about poor service and/or lengthy waits. We often waited 90 minutes or more for an oil change and did it begrudgingly because we had already paid for it and because it was THE authorized Toyota service center in our area.

At 25K miles, I stopped in for my 5th oil change and the NEW service manager looked at me funny. "We don't do an oil change at 25,000 miles" he said. Puzzled I explained to him that I had been getting my oil changed every 5,000 miles as was suggested when I bought it. He proceeded to tell me "On the new Highlander we only do oil changes every 10,000 miles." He wasn't able to tell me what the service techs were doing with my car for almost 2 hours at 5K AND at 15K miles.

I've been so mad at the dealership that my wife left thinking I was going to jail...

I always take enough cash for her to bail me out when igo handle shut like that. I know me lmao

**Dartgod** · 10-19-2018, 05:04 PM

I'm going to withhold commenting until cooper barrett chimes in.

**penguinz** · 10-19-2018, 05:06 PM

Quote:

Originally Posted by Dartgod

I'm going to withhold commenting until cooper barrett chimes in.

He is the local expert on every subject ever spoken about.

**SAUTO** · 10-19-2018, 05:06 PM

Quote:

Originally Posted by Dartgod

I'm going to withhold commenting until cooper barrett chimes in.

Yeah. He will definitely know all about it

cooper barrett · 10-19-2018, 05:09 PM

No one here would judge you as being temporally rational....

Quote:

Originally Posted by SAUTO

I've been so mad at the dealership that my wife left thinking I was going to jail...

I always take enough cash for her to bail me out when igo handle shut like that. I know me lmao

10-19-2018, 03:12 PM
baitism Starter Join Date: Jul 2005 Location: Overland Park, KS Casino cash: $5149551	Shady car dealership practices.... I recently purchased a used car from a dealership, which included a trade-in. Everything seemed to have gone well until about a week afterwards. I got a letter in the mail from the credit union the dealer used to finance the loan and it said I was denied because the "Term requested exceeds limits." They counter offered with a 48 mo loan instead of a 60. I also noticed in the contract that they slipped in $400 extra in dealership fees. Needless to say I was pissed I didn't notice it before signing, especially considering I believe it was added in the final contract and not the ones I looked at before. Long story short, could I play hardball and tell them to take out the fees or I'll return the car to them and cancel the deal because the financing fell through? Seems they would be out a lot of time and effort over $400, not to mention the dealership is a three hour drive from here and, from what I have read, the onus is on them to rectify the financing situation. Perhaps someone who has been in the industry can provide me some feedback. Thanks. Here is a picture of the contract and the "added" fees. Basically, they put $631.50 over the advertised 249.00.
Posts: 124

10-19-2018, 03:15 PM	#2
Simply Red You Sweetie! Join Date: Sep 2005 Casino cash: $2021206219 VARSITY	No bud - just buy a condom at this point and bend over. That's all you can do, sadly.
Posts: 71,691

10-19-2018, 03:17 PM	#3
Simply Red You Sweetie! Join Date: Sep 2005 Casino cash: $2021206219 VARSITY	I suppose you could dispute it in another fashion - others will know more than me, on here.
Posts: 71,691

10-19-2018, 03:17 PM	#4
Simply Red You Sweetie! Join Date: Sep 2005 Casino cash: $2021206219 VARSITY	was this in the state of Kansas ?
Posts: 71,691

10-19-2018, 03:22 PM	#6
Fish Ain't no relax! Join Date: Sep 2005 Casino cash: $2308919	Usually you can only get a 72 month lease if the price is over a set limit and/or age is under a limit. The dealer should know that limit before giving you an offer if it's the financer they normally use. __________________
Posts: 47,478

10-19-2018, 03:31 PM	#7
fan4ever Supporter Join Date: Oct 2002 Location: Scottsdale, AZ Casino cash: $5834389	Bought a Murano from a nearby dealership (Pinnacle Nissan) and the car had a scrape on the interior of the door. Made sure the dealership would replace the door panel; they agreed and put it in writing. Every time I tried to make an appointment to have the panel replaced, somebody always dropped the ball..."sorry man, not here yet...oh look, not ordered...this will take about 3 weeks to come from the manufacturer". Long story short, they pushed me past the 30 days on the contract to have the work done. Wrote a letter with documentation to the sales manager...then the general manager...and nothing. So stupid. I had bought 2 other cars from them previously and they treated me this way. I've bagged on them on dozens of time; they ran ads on FaceBook where I nailed them and elsewhere. I quite certain I've cost them at least one sale...so stupid of them. __________________ "You will never reach your destination if you stop and throw rocks at every dog that barks" - Winston Churchill
Posts: 9,335

10-19-2018, 03:50 PM	#8
baitism Starter Join Date: Jul 2005 Location: Overland Park, KS Casino cash: $5149551	I will say this is definitely not a credit issue. My score is ~780.
Posts: 124

10-19-2018, 03:53 PM	#9
SAUTO Shit Join Date: Jun 2008 Casino cash: $10039067	When I made my latest purchase they threw in an extended warranty that didn't kick in until after the factory warranty. It was part of the deal. They wouldn't come down to where I was on price so they gave me that. It's cancellable until it kicks in. I didnt need it, won't have it that long. So I waited the correct amount of time to cancel it and called to get my money back. The dealer had beaten me to it. It had already been cancelled. Imo that's stealing so I called and threw a fit. It was A "computer error" and it got reinstated and i got the money. How many people buy those and the dealer voids them and keeps the money and they forget about the policy bythe time they need it, or get rid of it before the warranty kicks in?
Posts: 55,715	1 0

10-19-2018, 04:39 PM	#10
htismaqe 'Tis my eye! Join Date: Aug 2000 Location: Chiefsplanet Casino cash: $10269900	I wish I had time to list all of the things our local Toyota dealership tried on me when we bought our last (as in final or never again) Toyota. Had an issue similar to fan4ever in that a rear window seal leaked and they farted around "ordering parts" until they thought they could get away with telling me it was "too late to fix it". That was just one of many technical/repair issues we had in the first few months. We also had a warranty issue not unlike SAUTO. The best one was when I took it in for oil and service at 25K miles - we'd been faithfully taking it to the dealership every 5000 miles because "free oil changes for life" was part of our deal. Every time I was there, at least one person left screaming at the service manager about poor service and/or lengthy waits. We often waited 90 minutes or more for an oil change and did it begrudgingly because we had already paid for it and because it was THE authorized Toyota service center in our area. At 25K miles, I stopped in for my 5th oil change and the NEW service manager looked at me funny. "We don't do an oil change at 25,000 miles" he said. Puzzled I explained to him that I had been getting my oil changed every 5,000 miles as was suggested when I bought it. He proceeded to tell me "On the new Highlander we only do oil changes every 10,000 miles." He wasn't able to tell me what the service techs were doing with my car for almost 2 hours at 5K AND at 15K miles.
Posts: 100,022

10-19-2018, 05:04 PM	#12
Dartgod Wasted away again... Join Date: Aug 2000 Location: in Margaritaville Casino cash: $7430000	I'm going to withhold commenting until cooper barrett chimes in. __________________ If you shed a tear for me, please make it a tear of joy. -Joe Tracy (Nzoner) . .
Posts: 51,116