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You might want to run an error check on her hard drive, just to help rule out it causing your problems
Open Up "My Computer" and right click on the hard drive... choose properties. (it's usually the last choice)
You should see a new window popup with multiple tabs to click on, click on the Tools Tab.
Now you should see a button that says "Error Checking", click on it.
A new smaller window will popup, choose both options... auto check system errors and recover bad sectors. Now click start.
Depending on the size of her HD and the resources available, it might take a while. Start it before you go to bed and hopefully it'll be done by the time you wake.
The guys above have gave good advice, I thought this would help at least to see if the HD was causing problems.
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