Quote:
Originally Posted by htismaqe
I wish I had time to list all of the things our local Toyota dealership tried on me when we bought our last (as in final or never again) Toyota.
Had an issue similar to fan4ever in that a rear window seal leaked and they farted around "ordering parts" until they thought they could get away with telling me it was "too late to fix it". That was just one of many technical/repair issues we had in the first few months. We also had a warranty issue not unlike SAUTO.
The best one was when I took it in for oil and service at 25K miles - we'd been faithfully taking it to the dealership every 5000 miles because "free oil changes for life" was part of our deal.
Every time I was there, at least one person left screaming at the service manager about poor service and/or lengthy waits. We often waited 90 minutes or more for an oil change and did it begrudgingly because we had already paid for it and because it was THE authorized Toyota service center in our area.
At 25K miles, I stopped in for my 5th oil change and the NEW service manager looked at me funny. "We don't do an oil change at 25,000 miles" he said. Puzzled I explained to him that I had been getting my oil changed every 5,000 miles as was suggested when I bought it. He proceeded to tell me "On the new Highlander we only do oil changes every 10,000 miles." He wasn't able to tell me what the service techs were doing with my car for almost 2 hours at 5K AND at 15K miles.
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10k oil change, 5k tire rotation is the scheduled maintenance....