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Old 02-26-2017, 12:13 PM  
DJJasonp DJJasonp is offline
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Horrible car buying experience opinions needed

I'll try to make this a short read....

Found a brand new vehicle that the wife liked. Went to dealership as they had it on their website. It was sold. They tried to find one on their lot, but to no avail.

Couple days later, I do my own work and find the EXACT vehicle she wants - and it happens to be advertised at a couple thousand dollars off (dealer discount). It's about an hour or so away (important).

I go into local dealer, and show them the car.....even email the link to the dealership's web page so he knows all the details. Sales guy says they have to negotiate with that dealership, etc. I told him, if they can negotiate that price or lower, we'll buy from them (otherwise, we'll make the drive and negotiate with that dealership).

Sales guy says they can meet that price.

We negotiate terms, etc. and make the deal. Sales guy says he'll drive to that dealership the next day and deliver the vehicle for us later that day.

We pick up car (has a ding in it...grrr). drive it home. all is well.

Wife calls me next day and tells me she was poking around and noticed no spare tire exists.

Im at work, so I pull up the car on the other dealership's website (It's still up....important)....and look at the window sticker, and it shows a spare.

Upon further investigation, the VIN DOES NOT MATCH!

They sold us a different flippin' vehicle!!!!

So I do some investigation on the web, and find the vehicle they sold us - and learn that that dealership where they got the vehicle from is another 40 minutes FURTHER away - BUT FIND:

1. The vehicle's MSRP is a couple hundred less than what we negotiated off of (dealership 1)

2. The options package is slightly different (hence, no spare tire on delership 2's vehicle....the one they delivered to us)

3. The dealership 2 had their vehicle marked down about 1,000 less than dealership 1.

SO....looks like a classic bait and switch right?

I've been back to the dealership twice to complain, and the sales guy says "you said if we matched PRICE, you'd make the deal"

Wrong - we said price on that car.

Not to mention, when we picked up the vehicle, we asked the sales guy "how was the drive to Anaheim??" and he responded "not bad"

So at no point, did they ever mention a "dealership 2", nor did they mention the vehicle we were getting/negotiating on was NOT the same as what we provided them as the EXACT vehicle we wanted.

They've been apologizing, etc....but kind of giving us the delay/stall tactics.

I am meeting with the general manager tomorrow morning (and he told me over phone, he wants to make it right), but what do you guys think will happen?

The original vehicle is still available, but I'm assuming they cant get that vehicle, or they would have do so from the beginning.

The only reason to go further down the road for the one they sold us is either to make more money off of us, or dealership 1 wouldnt deal with our dealership, right??

I'm figuring the bastards will try to throw some "paint protection", "GPS stolen vehicle" crap for free.....as I bet it would be a monster hit for them to get the original vehicle (as they would then need to do a trade-in on the original they sold us, and then have to sell it as "used").

Super pissed obviously.....

What do you think goes down tomorrow morning????
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Old 02-27-2017, 04:57 PM   #76
DJJasonp DJJasonp is offline
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Originally Posted by Chief Pote View Post
You're dreaming, they won't fix this and it's your vehicle.



Paging Home team......


Well, just got off the phone with the GM....they are procuring the original vehicle we asked for....so there's that.

We shall see if there are any unexpected shenanigans, but looking good right now.


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Old 02-27-2017, 06:02 PM   #77
Iowanian Iowanian is offline
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So....why didn't you just drive an hour and skip the middle man?
They had the price marked cheaper, you could have gotten some off of that likely....


My worst experi c like this wasn't a car purchase, but a gas fireplace insert. I found that placing a well worded, agpngry email on their facebook(which the dumbasses liked) drew a response and when they didn't have time to help me Saturday morning at my home because they were working the show room.....,y bold and generous offer to just meet them there and talk about it in front of other potential customers....and I could be in their showroom all day....brought results.

Nuke them online reviews and their comment section of social media.
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Old 02-27-2017, 06:42 PM   #78
Chief Pote Chief Pote is offline
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Quote:
Originally Posted by DJJasonp View Post
Well, just got off the phone with the GM....they are procuring the original vehicle we asked for....so there's that.

We shall see if there are any unexpected shenanigans, but looking good right now.


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That will be quite the achievement if they swap. Good for you.
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Old 02-27-2017, 07:23 PM   #79
Kman34 Kman34 is offline
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I believe I read somewhere that Jeep has the worst customer service and reliability in the industry....
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Old 02-27-2017, 11:38 PM   #80
jjjayb jjjayb is offline
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Tell the dealer you are going to file a complaint with the states attorney general. Tell them you want out of the deal. You will win in court. Car dealers always lose in court.
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Old 02-28-2017, 12:46 AM   #81
Demonpenz Demonpenz is offline
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Overland Park Jeep was always awesome to me. I think it will work out, it sounds like they may have a rouge salesman just doing stupid shit.
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Old 02-28-2017, 01:37 AM   #82
jjjayb jjjayb is offline
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Originally Posted by Demonpenz View Post
Overland Park Jeep was always awesome to me. I think it will work out, it sounds like they may have a rouge salesman just doing stupid shit.
The salesman doesn't do anything without the managers ok. Certainly not dealer trade for a car.
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Old 02-28-2017, 11:22 AM   #83
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Kinda reminds me of the National Lampoon Vacation car.
You think you hate it now, wait 'til you drive it.
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Old 03-02-2017, 11:13 AM   #84
DJJasonp DJJasonp is offline
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Happy to report wife is in possession of the original vehicle we asked for.

No shenanigans. No extra fees.

Kudos to the general manager for recognizing some less-than-stellar service from one of his sales guys.



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Old 03-02-2017, 11:24 AM   #85
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Glad it worked out for you, but hopefully you learn from this and do things a little differently next time.
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Old 03-02-2017, 11:26 AM   #86
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Kick-Ass.


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Old 03-02-2017, 11:49 AM   #87
Demonpenz Demonpenz is offline
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You get what you wanted and a great lesson on how to do things. You got like 100,000 dollars of college course in hard knocks for free.
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Old 03-02-2017, 11:57 AM   #88
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Congrats man. I'll admit I wasn't optimistic.
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Old 03-02-2017, 12:26 PM   #89
scho63 scho63 is online now
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Quote:
Originally Posted by DJJasonp View Post
Happy to report wife is in possession of the original vehicle we asked for.

No shenanigans. No extra fees.

Kudos to the general manager for recognizing some less-than-stellar service from one of his sales guys.

Sent from my iPhone using Tapatalk
The GM deserves a Positive yelp review and the salesman a negative one. At the very least a thank you note.

I was pretty sure they were going to make things right. The salesman might have tried to stick you with a car with a ding for a reason but in the end he was caught.

Congrats on a positive ending.
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Old 03-02-2017, 12:30 PM   #90
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Any good dealership would have taken care of the issue.
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