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Old 08-26-2014, 08:11 PM  
Buehler445 Buehler445 is offline
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DirecTV complaints

I know a lot of you guys have complained successfully to DirecTV. I was looking for advice on the best way to do it.

Basically I'm pissed because my locals are in S ****ing D. Now, I understand that I live in bum****nowhere, and normally I'd blame it on that, but ****ing Dish has my locals in HD. What a hunk of shit.

Anyway, optimally, I'd like to get my locals in HD, but if they'd give me a price break, I'd probably live with it.

I don't want to change because, well, changing is a pain in the dick. Also, my buddy has Dish and there have been times where it hasn't been on one, but it's been on the other. I like the Genie better than the Hopper and overall I like the service better, but ****ing all the Chiefs games and a bunch of KU games are on the locals. It's gayer than cum on a moustache that they're in SD.
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Old 08-27-2014, 12:14 PM   #16
Buehler445 Buehler445 is offline
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Originally Posted by htismaqe View Post
I was actually able to use the J pole that they used to mount my satellite dish. Just bolted a 10-foot steel pole to it and mounted the antenna on top. I get stations from Des Moines (45 miles), Ottumwa (70 miles), and Cedar Rapids (85 miles).
You must have a Dane McCloud sized mansion

I tried that when I tried failed to set up a point to point network to the farm. No worky.
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Old 08-27-2014, 12:24 PM   #17
ChiefsCountry ChiefsCountry is offline
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It probably has something to do with DirectTV's contract with the stations themselves.
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Old 08-27-2014, 12:26 PM   #18
ModSocks ModSocks is offline
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Anyway, so is there a strategy to employ here? Or do I just call the number and say "Why don't I tell you bitches to pound sand and roll with DISH?" or what?
Just call and give them your complaint. You don't really need to threaten them. I feel that people think that you need to threaten them because it makes them feel like they told them off or something. Seems like a power trip to me. "Har har i gave them a piece of my mind and they caved in har har"

Their customer service reps are basically there to give out discounts. It's their default setting, basically. They have a list of package deals available to them that they're ready to throw at you when you complain.

I might throw in a "Well, Dish can offer me this and this and you can't, why not and what can you do to make up for it?" That's much more "adult" than "I'm leaving you guys for Dish because I'm so pissed at you right now!" They get that type of call a million times a day. You know you're FoS and they know your FoS, so why bother bullshitting? Just get straight to the point and ask them for the discount you want.
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Old 08-27-2014, 12:34 PM   #19
ModSocks ModSocks is offline
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It reminds me of when i use to manage a move theater. If something went wrong with the film or the audio or general experience was bad, we were trained to just give free passes. It's basically our default setting. Are you upset? Here, have some free passes.

The moment you walk up to the customer service window ready to complain, I already know what my response is. Whether your going to be nice about it or if you're going to cus up a storm and cause a scene, the response is going to be exactly the same.

Here. Have some free passes.

It's the same way with DirecTV. They're already trained and ready to hand out discounts the moment you tell them you're not satisfied. There is no need to threaten them, be rude, cus out them or tell them that you're 2 secs away from canceling. Their reps already know what they're going give you regardless of how you approach them. So just approach them like a normal adult.

Sorry for the rant. I just find it irritating when people brag about how they "strong armed" the customer service rep to give them a discount.

Truth is, you didn't strong arm shit. They were going to give you the discount regardless.
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Old 08-27-2014, 12:40 PM   #20
Mr. Laz Mr. Laz is offline
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locals are completely out now, have been all day


apparently it's a wide outage
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Old 08-27-2014, 12:46 PM   #21
htismaqe htismaqe is offline
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Originally Posted by Buehler445 View Post
You must have a Dane McCloud sized mansion

I tried that when I tried failed to set up a point to point network to the farm. No worky.
I live on a hill, in the country, with relatively few trees. I'm lucky.
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Old 08-27-2014, 08:44 PM   #22
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Quote:
Originally Posted by Buehler445 View Post
I know a lot of you guys have complained successfully to DirecTV. I was looking for advice on the best way to do it.

Basically I'm pissed because my locals are in S ****ing D. Now, I understand that I live in bum****nowhere, and normally I'd blame it on that, but ****ing Dish has my locals in HD. What a hunk of shit.

Anyway, optimally, I'd like to get my locals in HD, but if they'd give me a price break, I'd probably live with it.

I don't want to change because, well, changing is a pain in the dick. Also, my buddy has Dish and there have been times where it hasn't been on one, but it's been on the other. I like the Genie better than the Hopper and overall I like the service better, but ****ing all the Chiefs games and a bunch of KU games are on the locals. It's gayer than cum on a moustache that they're in SD.

You are in the 1% area that doesn't allow local HD.

I used to be until I switched to DishNetwork.

I had been a DirecTV customer for over 10 years, called them up to ask if I could get Sunday ticket for free like the new customers get and they told me no. They offered $5/off a month and I told them to stuff it.

Dish with the Hopper is soooooooo much better.

Changing takes one phone call. It's simple.
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Old 08-27-2014, 10:14 PM   #23
Buehler445 Buehler445 is offline
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Originally Posted by notorious View Post
You are in the 1% area that doesn't allow local HD.

I used to be until I switched to DishNetwork.

I had been a DirecTV customer for over 10 years, called them up to ask if I could get Sunday ticket for free like the new customers get and they told me no. They offered $5/off a month and I told them to stuff it.

Dish with the Hopper is soooooooo much better.

Changing takes one phone call. It's simple.
My buddy and my mom have the hopper. I like directv better but if it's going to continue to be a no go on hd locals it may be over.
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Old 08-28-2014, 12:56 PM   #24
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Directv just gave me Sunday Ticket Max and two movie channels for 6 months for $3 total, so I'm pretty pleased with them right now. Then they tried to charge me $120 for one month of Extra Innings so **** em still a little.
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Old 08-28-2014, 01:37 PM   #25
notorious notorious is offline
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My buddy and my mom have the hopper. I like directv better but if it's going to continue to be a no go on hd locals it may be over.
I lived with no HD locals for 5 years. Called them multiple times to complain, but there is nothing they can do. It's a local channel advertising problem.


I told Direct that DISH has HD locals, and they played dumb.


So far DISH have been awesome, and I'm looking forward to watching local College games in HD again. It's amazing how much you'll miss it.
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Old 08-28-2014, 03:43 PM   #26
htismaqe htismaqe is offline
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I lived with no HD locals for 5 years. Called them multiple times to complain, but there is nothing they can do. It's a local channel advertising problem.


I told Direct that DISH has HD locals, and they played dumb.


So far DISH have been awesome, and I'm looking forward to watching local College games in HD again. It's amazing how much you'll miss it.
Dish was awesome to us for a long time. Then they started pulling the same shit as DirecTV with upping the bill every month.

They're both just as bad as the cable companies anymore.
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