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When I was a technician we understood that %10 of our customers produced %90 of our problems. In other words, most people are happy but the noisy ones get your attention. Same here. Most people in KC are enjoying the ride and accept that some will complain no matter what. The other issue is...it is fun to analyze your team and discuss areas of concern and make suggestions on how you would improve things.
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If the mind were so simple we could understand it, we would be so simple we couldn't.
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