Quote:
Originally Posted by Pestilence
Looks like my contract is up in September with DirectTV. Not sure I’ll be renewing with them.
I know I asked earlier in this thread but anyone still have Playstation Vue?
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No comment about Vue, but here's what I did this past fall with DTV. For the first time ever, I wasn't bluffing them. I told them what it would take to keep me - I wanted my $150+/month bill down to $75 or lower without sacrificing any of my lineup, and I wanted Sunday Ticket at no cost. When I called, I told the CSR I wanted to cancel service, so they sent me to retention. I went back and forth with them for 15-20 minutes; every time they'd put me on hold and come back with a better offer, more discounts, etc. but they couldn't get where I wanted to be - I was up front with them about what I wanted to stay. When they didn't meet it, I set up a cancellation date about 1 month out (my renewal was only 2 days away, which wasn't enough time for me to set up something else). The next day, I got a call from DTV wanting to get me back, and straight out of the gate they gave me enough discounts to get my monthly bill down to about $60/month for the entire year, Sunday Ticket at no cost, and offered a $200 Visa gift card.
tl;dr: I'm still a DTV customer, but it took me actually trying to quit to get it.