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It's all sort of a crap shoot. They announce the area, then they do the signups to qualify the area for install, and then the install can take a long time. Depending on where exactly you are at you could be one of the first installs and get it real quick, or you could be at the end of the line and it'll be a while.
They also run into random problems sometimes that keeps areas, or even individual houses from getting hooked up. A buddy of mine just a couple of blocks from me still hasn't been hooked up when mine (and most others in this fiberhood) were hooked up about 6 months ago.
In that time it's been rock solid for me, by the way, and their customer service is outstanding. Their live chat actually answers questions for you as opposed to refer you to the phones. Anything from basic stuff to more technical stuff.
The one thing you have to watch out for is the 3rd party subcontractors they use for the installs. They don't care, and they **** shit up or simply do a lousy install.
When my stuff was first installed it was a random sub, and they barely buried the line. I could see it showing in lots of areas, so I called Google to have them come redo it.
This time they sent actual Google guys, and they were very informative, friendly, and buried the line the way it should have been in the first place.
Now, Google did have an outage 5 min before game 1 of the World Series this year that lasted about 20 min or so. I was pissed, but it was just bad timing.
One other time during the season the Fox KC channel wasn't working in HD but there was a standard channel that was still playing.
Those are the only two times anything like that has happened, and both times, without any contact at all, they sent out apology notices to all of the customers giving them a credit for that day.
All and all I've been very happy with him. Unfortunately, I'm about to move into a house that only provides Comcast. Ugh!
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