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Final update on my ordeal for anyone who cares:
I got my tablet back yesterday. In total, it took over 4 weeks from the time I sent it in until the time I got it back. They repaired the jack under warranty as promised, but they didn't do anything with the bright pixel (which isn't a big deal) or the charger (which is). I called their tech support line again, and they told me I'd have to send the charger back again before they could send me a new one. I politely told him to go **** himself (not in those words) and that I'd just buy a new one.
What an incredibly horrible system...
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