[ModSocks]

It reminds me of when i use to manage a move theater. If something went wrong with the film or the audio or general experience was bad, we were trained to just give free passes. It's basically our default setting. Are you upset? Here, have some free passes.

The moment you walk up to the customer service window ready to complain, I already know what my response is. Whether your going to be nice about it or if you're going to cus up a storm and cause a scene, the response is going to be exactly the same.

Here. Have some free passes.

It's the same way with DirecTV. They're already trained and ready to hand out discounts the moment you tell them you're not satisfied. There is no need to threaten them, be rude, cus out them or tell them that you're 2 secs away from canceling. Their reps already know what they're going give you regardless of how you approach them. So just approach them like a normal adult.

Sorry for the rant. I just find it irritating when people brag about how they "strong armed" the customer service rep to give them a discount.

Truth is, you didn't strong arm shit. They were going to give you the discount regardless.