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Originally Posted by Buehler445
Anyway, so is there a strategy to employ here? Or do I just call the number and say "Why don't I tell you bitches to pound sand and roll with DISH?" or what?
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Just call and give them your complaint. You don't really need to threaten them. I feel that people think that you need to threaten them because it makes them feel like they told them off or something. Seems like a power trip to me. "Har har i gave them a piece of my mind and they caved in har har"
Their customer service reps are basically there to give out discounts. It's their default setting, basically. They have a list of package deals available to them that they're ready to throw at you when you complain.
I might throw in a "Well, Dish can offer me this and this and you can't, why not and what can you do to make up for it?" That's much more "adult" than "I'm leaving you guys for Dish because I'm so pissed at you right now!" They get that type of call a million times a day. You know you're FoS and they know your FoS, so why bother bullshitting? Just get straight to the point and ask them for the discount you want.