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I think this patch should be an eye-opener to them about the testing process. Although they did offer titles as an incentive, since there wasn't character copy, there weren't a lot of people playing on the test server.
(Although, that said, I don't really believe the majority of people would have spent all that much time testing even if they'd have had copied 50s to work with - and frankly they need people leveling to test stuff on that server, too)
I don't PvP, but the impression I get is that the expertise changes mixed with the healing changes mean everybody's now doing more damage, with less damage reduction and healing. Which is definitely going to be a major change.
But to be honest every MMO that I've ever been a part of has had massive ongoing balance challenges, as well as major issues after every major patch. That's the main reason I was on the test server yesterday and not Tarro Blood, and why I was not the least bit surprised to see a patch this morning. Having to take the servers back down and recover the way they are today is I think a first though. Somebody really screwed the pooch there.
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