Originally Posted by Just Passin' By
When a company changes its formula, they face customer backlash. It's not snobbery. It's comfort, and faith in the product. This isn't shrinking the bottle by a few ounces, this is screwing with the drink itself. You've built up your brand by talking about its greatness, and you risk pissing away all of the accumulated goodwill and loyalty by changing what you claimed was great.
Coca Cola learned that.
And one would think that those loyal customers that are subjecting you to such backlash would at least...I dunno...try it
before flipping their shit.
And I see no way that Maker's doesn't make a 'premium' version that they do
raise the price on so that folks that insist they can take the difference will have a way to spend more money on stuff that tastes the same.
It's just an odd rush to judgment with so many people already writing Makers off altogether without even seeing what they're going to produce.