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A year ago about this time, I purchased and had a Chaska gas insert fireplace installed in my home.
This weekend, for the 3rd time this winter and the 4th time since last march, the F'ing thing isn't working. Last month, I explained it would be the final time I was polite about it. Last night and tonight....won't work at all. A month ago, I watched the tech take it much further apart than the previous 3, replace the igniting mechanism and the faulty remote control.
It's not F'ing working again and I've found my anger button touched.
Monday during business hours, someone is going to have a really bad day.
What is my best chance at satisfaction at this point? I mean, I'm looking for something more logical(rip) than hooking onto it with my truck, dragging it to their location and driving it through their front door. Something more rational, but just as satisfying.
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