[mdchiefsfan]

Originally Posted by Rain Man

As an update on this, I've been fighting with USAA Insurance about this. Here's what they said:

1. They admitted that they've overcharged me $400 or so a year for the past two years, but they're not going to refund the overcharge, with the implied conclusion here that they're crooks.

2. They admitted that their systems don't talk to each other, so even though their claims department covered the new roof, the information was never passed to their policy department to update the policy. So it's their fault that I was being overcharged because they're incompetent.

3. They admitted that they're still overcharging me, but their system does not allow them to update the home's features and update the rate once it's been established for the year. They recommended that I continue to be overcharged this year, and next year they'll set it to the proper level. I am not making this up.

What's just as bad is that they were incredibly snarky about it. I got treated so badly that my wife took over to try to salvage it, and she contacted them separately and was treated just as rudely. I then gave them one last chance because they were being morons and I thought surely one person there had the ability to problem solve, but no - strike three. Just incredibly rude and uncaring people these days. We've noticed that they've been cutting their customer service for several years, and apparently their customer service center is now being run using labor from the Starkville Institute for the Socially Inept.

If you ever consider buying some insurance, do me a favor. Contact USAA and get a quote that takes a long time and a lot of work to prepare, and then tell them that you're not buying it because of this thread.

I hope they all get trapped in a fire that's not covered by insurance.

Damn. I have USAA for my HO’s insurance and just got my roof replaced earlier this year....