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Ownership complacency
As I posted in another thread, New England has an engaged owner who is passionate about the team and has made two head coaching hires, both of whom went on to win Super Bowls later (though one with another team).
Carroll was making postseason appearances but the team had regressed and Kraft wasn't satisfied with playoff appearances. He made a great hire in Belichick and it lead to two decades of success.
The Chiefs are the Chiefs because over the last 50 years, the Hunts have never made a hire like that.
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