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Any number of mistakes by that shitty airline.
1) Do NOT board the plane until overbooking is straightened out.
2) If your employees HAVE to be on that flight, up the voucher until enough people bite.
3) There are 51 daily flights to Louisville from Chicago. Book the employees on another airline if needed.
With all that said, United just needs to go out of business. They have been beyond terrible for many years.
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