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Old 07-13-2014, 10:34 AM   #198
vailpass vailpass is offline
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Quote:
Originally Posted by Iowanian View Post
i told them I'd leave their service after more than 10 years and they said "OK" and shut me off. I had tried to get updated equipment and they wouldn't do it. When I cancelled they said something like "wow, that is really old, just send us the cards and get rid of the boxes".

Then a month later my phone wouldn't stop ringing and junk mail piled in with offers.

DTVs customer retention program is stupid. Treat new customers so much better than long term.
It's very odd that they accepted your cancellation request. Did you speak with Customer Retention?
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