Auto Question Rear View Mirror Assembly
 

So I bought Mrs. Pete a new (used) vehicle this weekend 2013 Ford Explorer, and it was unfortunately caught in the hail storm last week so Carmax said they would fix it for free. Okay, great. Well I go to pick it up today and the rear view mirror is very loose and bouncy. So I took the plastic plates off that cover all the wiring and lane keeping camera, etc and it looks like the glue is giving. The mirror and plastic covers don't seem to be flush against the glass thus the shaky mirror. I didn't want to take it totally apart for fear of the mirror coming completely off. It looks like they had to take it apart to get the headliner off to fix the dings on the roof and that they just pushed the mirror back into the glue that was there and didn't apply fresh.

So, is this just a matter of them re-applying fresh glue?

Trade it in ASAP

I hope that car is on a lease.

They bought shitty glue

I'm not sure they even re-applied glue. That or it didn't set right or something. I assume it's just a matter of taking the mirror off and scraping the old glue off and re-applying the new. All of which they will do for free or pay for me to take it to the dealer I am sure.

Sprinkle some antifreeze on it

Take it to JASONSAUTO and ask him to please fix other people's mistakes...

So, why are you asking us?
Minor problem that they will take care of--what's the issue here?

I am asking to understand what is actually involved so I know if they do what they are supposed to do....

You should prolly PM JASONSAUTO. He knows cars and is a good man...

Hail stones can't melt automotive glue!

Ford Explorer? Sink it in a river and report it stolen.

I did the same a few years back... It was all left on the windshield so it was easy to get with a razor, but the glue at Advance Auto worked very well.

So...you're not familiar with how glue works?