Question for the tech savvy folks
I have a question for those who are tech savvy here. I currently have 2GB fiber installed in my home, yet get a fraction of that (~ 100Mb on a good day). Spent an hour with the ISP tech support (Metronet for those who have heard of it) and verified that they are not the issue with my speeds. It looks like it is my router (TP Link Deco XE 75 Pro). I spoke with the TP Link tech support yesterday and they were unable to fix it, so they escalated to their engineering team.
I received an email from their team stating that they needed me to install Team Viewer on my laptop (from the link in the email) along with giving times I am available so they could check my router's debug log (they are in GMT +8 which is China Taiwan Time (CCT), Western Standard Time (Australia), Hong Kong Time, Irkutsk Time). They also need my Team Viewer login and password (which I don't have yet due to not clicking on the link and installing it). I am leery regarding this and was wondering what others who know more think. I will say that my laptop is ~6 months old and the WI-FI can handle up to 2.4 GB, my routers are 2 weeks old at best, I am about six feet from the main router and it is connected to the modem on the 2.5GB port with a CAT 6 cable. I am unable to test from the modem to a device as anything new I have lacks an ethernet cable. Thank you. |
Number 1 those speeds are never ever guaranteed through wireless. I have Comcasts higher speed package which is like 1.2 gigs, the very best wireless signal I have is like 270 down.
|
Quote:
|
Quote:
|
If you're only connecting to the 2.4Ghz channel, then your speeds will be limited to under 500 Mbps. That's all it's capable of.
Do you have the 5Ghz or 6Ghz channels enabled? If so, can you connect to those instead of the 2.4Ghz? Also, how are you testing your download speed? |
You should be connected directly to your modem with the cat6 and speedtesting to a location you can verify that's able to handle that much throughput.
When you verify that, focus on your home network at that point. |
Quote:
|
Quote:
|
Quote:
|
Quote:
Is it possible that you just aren't recognizing the port on the laptop? My mom told me her laptop didn't have an ethernet port and I had to point out to her that it did indeed have one and you had to open it up like a little trap door. Can you post up the brand and model number? TIA /edited... re-read the first post |
Quote:
|
I don't think I've ever seen a computer that wasn't like a cheap chromebook that didn't have an ethernet port.
|
Quote:
|
Quote:
You don't have to use the 6Ghz band just as dedicated backhaul. It can be used for both wifi and backhaul. Have you done a speed test when connected to the 5Ghz wifi band? |
As far as the OG question I'd buy my own high end router and give them the proper info to set it on my account before I'd let them **** around on my PC
|
All times are GMT -6. The time now is 07:37 AM. |
Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2024, vBulletin Solutions, Inc.