Yeah, that part still chaps my ass! It's 2015 and the "what if you hand-out your username/password excuse is weak at best. TWC offered a reduced offering when not on the home network, but it wasn't "0" either.

They really need to rethink that IMO.

And I'll say again, short of those who use Torrents (and I'm not one who does), I've not found my daily Internet experience to be no better that TWC's 60Mbps offering.

So right now the slightly cheaper cost, contract length with GF, and the contract length with Ooma are really all that are keeping me with GF. And the cost is the only thing that should remain in play after 12 months. I refuse to get emotional about the 970Mbps up/down deal. It's cool, but we all know it's not really anything that's meaningful beyond the actual test.

So I expect GF will improve things like their "on the laptop TV watching" experience (just a bunch of links to the actual provider's sites where you logon those 45 times [instead of once in a real App that's passed-through to the provider!!!]), their home network "monitoring" page, as will the TV interface, AND PERHAPS THEY'LL BRING "REAL" PIP BACK FOR US OLD FOLKS (!!!), but they have a long way to go. But hey, they're new to this. The good news is they have nearly unlimited resources to fix a lot of these things.

Google Fiber offering 2 free days of service for the other nights loss of service during the Royals game

http://www.kansascity.com/news/busin...e41746446.html


t least it wasn’t the end of Game 7.

Yet the crash of Google Fiber service across the Kansas City market at the start of the World Series on Tuesday — blacking out Alcides Escobar’s thrilling in-the-park homer — chipped away at the fandom of the fiber-optic Internet-and-TV service for at least a night.

The company responded with an apology and on Wednesday promised customer credits equal to the cost of two days of service.

“We’re sorry for the inconvenience,” Kelly Carnago, the Google Fiber manager for Kansas City, said in a statement released Wednesday night. “We hold ourselves to a higher standard than this, and we’re taking immediate steps to ensure this type of issue doesn’t happen again.”

The shutdown hit TV and Internet customers on Google Fiber’s system broadly across the Kansas City market. Most lost service from shortly before 7 p.m. Tuesday until about 7:35 p.m. Others lost their connections for several hours, although it returned before the hometown club bested the Mets in a 14-inning nail-biter.

Google Fiber said it did not know exactly how many customers lost service. It has regularly declined to say how many subscribers it sells to in the market.

The outage sprung from a failure of a computer server designed to authenticate customer equipment, what the company describes as a security feature. When the server’s authentication process was interrupted, the company said, it began denying legitimate customers access to the network.

Google said it had resolved the problem entirely by 10:15 p.m. and the company was taking steps to make sure the problem doesn’t make an encore.

But the outage had customers fuming. On the company’s help forum, one of dozens of angry posts summed up the vibe: “Not a good time to go down.” Google Fiber got so many calls to its customer service phone line that most users only heard rings or busy signals. That prompted even more complaints on the forum.

The timing proved particularly embarrassing to Google. An estimated three of every four TVs in the city were tuned to the World Series game. It was also the evening before the company announced that it was beginning negotiations to expand service to Oklahoma City and Florida markets in Tampa and Jacksonville.


Online, one person tweeted, “Hey @kcpolice, could you do a welfare check on #googlefiber KC?” and others labeled it an “#EpicFail.”

A few innings after most Google Fiber customers saw their service return, Fox’s national broadcast was disrupted and viewers missed one at-bat, a Kendrys Morales strikeout, because of what that network said was a loss of power to an operations truck at the stadium.
Posted via Mobile Device

Depends on when you signed up. Install was 3 weeks ago, but we signed up nearly two years ago and they honored the tavlet

Just got it installed today! BOOM.

Next Wednesday!

8 am tomorrow.


Bring it.

Shit happens I guess...

Google has a ways to go before it can go toe-to-toe with a full featured ISP, but they'll get there sooner or later I guess. I'm sure if they keep their service both cheaper and keep those nearly meaningless 970Mbps up/down tests as their selling point, I'm sure people will ignore their other short-comings.

But thanks for the two free days Google!

I still wonder what happened...

I honestly did not know any liberals lived in Leawood :D

How long does the install take? I would imagine, if I pay the $300 and just get the free internet. I can get google fiber TV at a later time, if I wanted to..?

Lets talk performance of the tv service, besides the outage the other night, which didn't affect me b/c I switched over to antenna (if I didn't have that option, I likely would have been just as pissed as a lot of others were).

Sometimes the guide takes forever to pop up, same with searching through the DVR, for instance I started a recorded movie about 1 minute ago and the screen is still black.

Anyone else having this experience?

TV has a separate box so they'd have to come give you that one. You can upgrade from the free internet to the super speed internet from your Google account.

3-4 hours depending on where your outside interface will be as compared to the fiberjack, and how many drops you're having run.

Yup...

The remote's delay is terrible, and trying both the bluetooth and IR connections yield the same delay. Over time I guess I'll forget that the TWC delay was almost none by comparison.

I really miss the PIP feature (and that the previous channel was recording so I could back up).

Thier way of not showing "pay-for" content when you've selected "free" by just putting a black box over the pay-for content is simply funny. Whichever boss signed-off on that being "the way to go" should be fired!

I think it's clear that I'm only impressed with GF's price (18% less than TWC was after I pay for Ooma for a "real phone" option), and the daily speed tests I run. I think I do the daily speed tests to, possibly, make me feel better about all the other "needs work" stuff we're dealing with.

I've just started unplugging the "tv box" like you would a router and that seems to fix it. I probably have to do that about once a week.

How do you switch between IR and BT on the remote? I don't notice a delay on the remote. The delay I'm talking about definitely appears to be an issue with the box. Sometimes I'll press a button and nothing happens, then another press, then the box catches up and performs the 2 button presses I did.

I'm not sure what black boxes you're talking about...are you talking about the on demand section?

https://support.google.com/fiber/ans..._topic=2624919

And I'm seeing exactly what you're seeing. I'll press a button and basically be unsure I pressed the button because nothing happens. Then you press it again, and boom, the TV catches up and does two of whatever you just pressed.

I suspect you're right that it's the TV box. I guess I'll start rebooting them every couple of days like you are.

Yes, the black boxes are in the on demand section. Go it and search for something (go to "Horror" [since we're talking GF here!!!]), and at the top select "Free" (instead of "Pay") and you'll see shit-loads of black boxes "covering up" the Pay content instead of just not having it show at all. That's some cheesy right there!